We wanted a true partnership
with our support vendor
and we got it with Agiloft.
Hundreds of companies have implemented Agiloft to automate a variety of business processes, from Customer Support and Help Desk to Sarbanes-Oxley Compliance, ITIL, Contract Management, and a host of other applications.
Texas A&M International University
Texas A&M International University educates, conducts research, and provides other public services. Deploying Agiloft Service Desk Suite has helped improve efficiency of support tasks, enabling it to focus on its mission.
Industry: Digital Technology
Immersion Corporation is a groundbreaking developer and licensor of haptic technology. Immersion selected Agiloft to integrate its contract management process with Salesforce Sales Cloud in order to accelerate its sales cycles.
IAVI collaborates with organizations to ensure the development of HIV vaccines and other biomedical tools. During its solution search, Agiloft provided a prototype system, which won the business. When implemented, the system reduced contract request response time, from weeks to days.
Industry: Housing Services Non-profit
Project HOME helps disadvantaged people in Philadelphia break the cycle of poverty. Since deploying Agiloft, its staff realized a 25% reduction in time spent looking for and managing contracts.
Industry: IT Services
TierPoint is a leading national provider of information technology and data-center services that's expanding rapidly through acquisitions. With each acquisition, they're able to extend their Agiloft ticketing system to meet the needs of the acquired company.
When Adidas announced the sale of TaylorMade to a private equity firm, the staff at TaylorMade needed to find and implement a new contract management system quickly. TaylorMade selected Agiloft and went live six weeks later.
El Dorado Irrigation District
Industry: Utility/Environmental Services
El Dorado Irrigation District is an irrigation special district serving nearly 110,000 residents in Northern California's El Dorado County. Agiloft automatically handles many of the District's low-value IT tasks so staff can focus on high-value needs.
Seattle and King County
Industry: Environmental Services
Inland Technologies is a full-service airport environmental compliance and ground support specialist. Agiloft has allowed Inland to institute complex workflows, providing increased safeguards on contracts and other key documents.
Seattle and King County
Suffolk University implemented Agiloft to streamline their contract submission and approval process. Agiloft reduced the average time to approve and sign a contract from one week to three days.
Aviation Technical Services
ATS's 1.2 million square feet of facilities across the US offer full program support to military, commercial, and regional aircraft operators. With Agiloft their staff can easily access contract details and deadlines while regulating access based on multi-layered permissions.
Ob Hospitalist Group
OBHG provides 24/7 Board Certified physicians who deliver real-time triage and hospital-based obstetric coverage. Their Agiloft solution streamlines insurance payment monitoring, automates tracking of equipment, and includes a complete contract management system.
Safe Horizon is the largest victim services agency in the United States. Agiloft's intuitive, automated end-to-end system for contracts and payments tailored to the non-profit's unique workflows freed it financial and legal resources to focus on advocating for victims rather than on paperwork.
Industry: Real Estate, Mortgages and Lending
Condo Analytics provides mortgage review services for major lenders, using Agiloft to automate surveys, orders, and task management. Implementing Agiloft halved turnaround times and enabled Condo Analytics to win new business.
Industry: Financial and Legal
A restrictive RightNow installation was replaced by a fully integrated business process environment that includes Customer Support, Project Management, Contract Management, and Sales Automation, providing both increased functionality and cost savings.
Multiple business processes including asset tracking, vendor management, equipment repair, and license management were automated. As a result, response times have been cut by 30%, accuracy and auditability improved, and staff satisfaction increased.
Industry: Oil and Gas
A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.
Industry: Cloud Computing Provider
An integrated solution for CRM, Customer Support, and Contract Management replaced the old CRM system and went live in less than ten days.
A license generation management solution automated license generation, tracking, renewals and distribution. With integrated contract management, alerts and escalations, it provides a complete solution for staff and an end-user portal for customers.
101 Telco" style="border: 5px solid white
Industry: Telecommunications Repair and Testing
Following an on-time, on-budget implementation, Telco Solutions has halved the time required for its most critical processes, unified its business, and cut the time for some operations from an hour to five minutes.
Multiple custom business processes ranging from customer support to shipping, RMA, and installation procedures were integrated on the Agiloft platform without writing one line of code. The initial implementation took just one week.
East Virginia Medical School
Industry: Medical Research and Education
A complete contract management system with sophisticated search, workflow, and reporting was implemented in a few days. The result was reduced process times, centralized control, and improved auditability. All at half the cost of competing systems.
Industry: Semiconductor Design Automation
An email-based support system was replaced with a complete customer support solution, including a customer portal for submitting support issues and accessing downloads, beta tests, white papers, documentation, and more.
Hopkins County Board of Education
Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.
Industry: Medical and Molecular Imaging Systems
A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.
Lexnet Consulting Group
Industry: CRM System Integrator
Satisfying the ever-changing needs of reseller's clients with the platform's adaptability, multi-platform compatibility, and flexible licensing and sales models.
MVTS Technologies, LLP
Industry: Semiconductor Automatic Test Equipment Support
MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.
Industry: Internet Service Provider
Automating the addition of new customers, billing and other services. 100% ROI in less than a month.
Industry: Real Estate Investment
Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.
Industry: Test Equipment Manufacturing
Tektronix uses Agiloft to manage website changes, marketing collateral and marketing operations requests.