We wanted a true partnership
with our support vendor
and we got it with Agiloft.
Hundreds of companies have implemented Agiloft to automate a variety of business processes, from Customer Support and Help Desk to Sarbanes-Oxley Compliance, ITIL, Contract Management, and a host of other applications.
Industry: Real Estate, Mortgages and Lending
Condo Analytics provides mortgage review services for major lenders, using Agiloft to automate surveys, orders, and task management. Implementing Agiloft halved turnaround times and enabled Condo Analytics to win new business.
Industry: Telecommunications Repair and Testing
Following an on-time, on-budget implementation, Telco Solutions has halved the time required for its most critical processes, unified its business, and cut the time for some operations from an hour to five minutes.
Industry: Transaction Automation
A system providing support to external customers with FAQs and built-in customer surveys improved service and customer satisfaction.
Industry: Semiconductor Design Automation
An email-based support system was replaced with a complete customer support solution, including a customer portal for submitting support issues and accessing downloads, beta tests, white papers, documentation, and more.
Multiple custom business processes ranging from customer support to shipping, RMA, and installation procedures were integrated on the Agiloft platform without writing one line of code. The initial implementation took just one week.
Industry: 911 Emergency Services
Multiple business processes including asset tracking, vendor management, equipment repair, and license management were automated. As a result, response times have been cut by 30%, accuracy and auditability improved, and staff satisfaction increased.
An integrated system for Change Requests, Ticketing and Asset Management reduced staff overhead, cut ticket creation time to 5 seconds, and provided comprehensive reports for yearly audits.
Industry: Financial and Legal
A restrictive RightNow installation was replaced by a fully integrated business process environment that includes Customer Support, Project Management, Contract Management, and Sales Automation, providing both increased functionality and cost savings.
Industry: Medical Research and Education
A complete contract management system with sophisticated search, workflow, and reporting was implemented in a few days. The result was reduced process times, centralized control, and improved auditability. All at half the cost of competing systems.
Industry: Information Technology and Services
A system was created to automate and manage partner onboarding, as well as provide full audit compliance.
Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.
Industry: Consumer Personal Growth Advice
Supported a content publisher and marketer's rapidly changing business model and distinctly branded business units with one integrated system.
Industry: CRM System Integrator.
Satisfying the ever-changing needs of reseller's clients with the platform's adaptability, multi-platform compatibility, and flexible licensing and sales models.
Industry: Semiconductor Automatic Test Equipment Support
MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.
Industry: Internet Service Provider
Automating the addition of new customers, billing and other services. 100% ROI in less than a month.