We wanted a true partnership
with our support vendor
and we got it with Agiloft.
Hundreds of companies have implemented Agiloft to automate a variety of business processes, from Customer Support and Help Desk to Sarbanes-Oxley Compliance, ITIL, Contract Management, and a host of other applications.
Safe Horizon is the largest victim services agency in the United States. Agiloft's intuitive, automated end-to-end system for contracts and payments tailored to the non-profit's unique workflows freed it financial and legal resources to focus on advocating for victims rather than on paperwork.
Industry: Real Estate, Mortgages and Lending
Condo Analytics provides mortgage review services for major lenders, using Agiloft to automate surveys, orders, and task management. Implementing Agiloft halved turnaround times and enabled Condo Analytics to win new business.
Affinity Development Group
Industry: Customer Relationship Management Service Provider
A branded customer support system for a sports registration business went live in less than 2 weeks, and was later extended to provide Help Desk, HR, and Accounting process automation.
Industry: Transaction Automation
A system providing support to external customers with FAQs and built-in customer surveys improved service and customer satisfaction.
Industry: Medical and Molecular Imaging Systems
A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.
Multiple custom business processes ranging from customer support to shipping, RMA, and installation procedures were integrated on the Agiloft platform without writing one line of code. The initial implementation took just one week.
Industry: Oil and Gas
A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.
An integrated system for Change Requests, Ticketing and Asset Management reduced staff overhead, cut ticket creation time to 5 seconds, and provided comprehensive reports for yearly audits.
Industry: Semiconductor Manufacturing Analysis Equipment
A multi-faceted implementation including external Customer Support, CRM, Asset Management, and Contract management was done in record time.
East Virginia Medical School
Industry: Medical Research and Education
A complete contract management system with sophisticated search, workflow, and reporting was implemented in a few days. The result was reduced process times, centralized control, and improved auditability. All at half the cost of competing systems.
Industry: Cloud Computing Provider
An integrated solution for CRM, Customer Support, and Contract Management replaced the old CRM system and went live in less than ten days.
Hopkins County Board of Education
Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.
A license generation management solution automated license generation, tracking, renewals and distribution. With integrated contract management, alerts and escalations, it provides a complete solution for staff and an end-user portal for customers.
Lexnet Consulting Group
Industry: CRM System Integrator.
Satisfying the ever-changing needs of reseller's clients with the platform's adaptability, multi-platform compatibility, and flexible licensing and sales models.
MVTS Technologies, LLP
Industry: Semiconductor Automatic Test Equipment Support
MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.
Shorenstein Realty Services L.P.
Industry: Real Estate Investment
Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.
Industry: Internet Service Provider
Automating the addition of new customers, billing and other services. 100% ROI in less than a month.