We wanted a true partnership
with our support vendor
and we got it with Agiloft.
Hundreds of companies have implemented Agiloft to automate a variety of business processes, from Customer Support and Help Desk to Sarbanes-Oxley Compliance, ITIL, Contract Management, and a host of other applications.
Unlike some of our competitors, we do not require customers to provide a case study as part of their contract, so all the case studies below have been voluntarily provided by satisfied customers who want to spread the word about Agiloft.
Industry: Telecommunications Repair and Testing
Following an on-time, on-budget implementation, Telco Solutions has halved the time required for its most critical processes, unified its business, and cut the time for some operations from an hour to five minutes.
Industry: Customer Relationship Management Service Provider
A branded customer support system for a sports registration business went live in less than 2 weeks, and was later extended to provide Help Desk, HR, and Accounting process automation.
Industry: Semiconductor Design Automation
An email-based support system was replaced with a complete customer support solution, including a customer portal for submitting support issues and accessing downloads, beta tests, white papers, documentation, and more.
Industry: Medical and Molecular Imaging Systems
A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.
Industry: 911 Emergency Services
Multiple business processes including asset tracking, vendor management, equipment repair, and license management were automated. As a result, response times have been cut by 30%, accuracy and auditability improved, and staff satisfaction increased.
Industry: Oil and Gas
A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.
Industry: Financial and Legal
A restrictive RightNow installation was replaced by a fully integrated business process environment that includes Customer Support, Project Management, Contract Management, and Sales Automation, providing both increased functionality and cost savings.
Industry: Semiconductor Manufacturing Analysis Equipment
A multi-faceted implementation including external Customer Support, CRM, Asset Management, and Contract management was done in record time.
Industry: Medical Research and Education
A complete contract management system with sophisticated search, workflow, and reporting was implemented in a few days. The result was reduced process times, centralized control, and improved auditability. All at half the cost of competing systems.
Industry: Information Technology and Services
A system was created to automate and manage partner onboarding, as well as provide full audit compliance.
Industry: Cloud Computing Provider
An integrated solution for CRM, Customer Support, and Contract Management replaced the old CRM system and went live in less than ten days.
Industry: Consumer Personal Growth Advice
Supported a content publisher and marketer's rapidly changing business model and distinctly branded business units with one integrated system.
A license generation management solution automated license generation, tracking, renewals and distribution. With integrated contract management, alerts and escalations, it provides a complete solution for staff and an end-user portal for customers.
Industry: Semiconductor Automatic Test Equipment Support
MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.
Industry: Real Estate Investment
Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.