Customer Case Studies

Hundreds of companies have implemented Agiloft to automate a variety of business processes, from customer support and Help Desk to Sarbanes Oxley, ITIL, Order Fulfillment, Contract Management, and a host of other applications.

Unlike some of our competitors, we do not require customers to provide a case study as part of their contract, so all the case studies below have been voluntarily provided by satisfied customers who want to spread the word about Agiloft.

101 Telco Solutions - Industry: Telecommunications Repair and Testing. Following an on-time, on-budget implementation, Telco Solutions has halved the critical processes, unified its business and cut the time from some operations from an hour to five minutes.

Affinity Development Group - Industry: Customer Relationship Management Service Provider. A branded customer support system for a sports registration business went live in less than 2 weeks, and was later extended to provide Help Desk, HR, and Accounting process automation.

ArcaTech Systems - Industry: Transaction Automation. A system providing support to external customers with FAQs and built-in customer surveys improved service and customer satisfaction.

Atrenta, Inc. - Industry: Semiconductor Design Automation. An email-based support system was replaced with a complete customer support solution including a customer portal for submitting support issues and accessing downloads, beta tests, white papers, documentation, and more.

Carestream Health - Industry: Medical and Molecular Imaging Systems. A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.

CareView Communications - Industry: Medical. Multiple custom business processes ranging from customer support to shipping, RMA and installation procedures were integrated on the Agiloft platform without writing one line of code. The initial implementation took just one week.

Chester County - Industry: 911 Emergency Services. Multiple business processes including asset tracking, vendor management, equipment repair and license management were automated. As a result, response times have been cut by 30%, accuracy and auditiability improved and staff satisfaction increased.

Chevron Corporation - Industry: Oil and Gas. A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.

CSF International - Industry: Financial and Legal. A restrictive RightNow installation was replaced by a fully integrated business process environment that includes Customer Support, Project Management, Contract Management and Sales Automation, providing both increased functionality and cost savings.

DCG Systems - Industry: Semiconductor Manufacturing Analysis Equipment. A multi-faceted implementation including external Customer Support, CRM, Asset Management, and Contract management was done in record time.

East Virginia Medical School - Industry: Medical Research and Education. A complete contract management system with sophisticated search, workflow and reporting was implemented in a few days. The result was reduced process times, centralized control and improved auditability. All at half the cost of competing systems.

Enki - Industry: Cloud Computing Provider. An integrated solution for CRM, Customer Support and Contract Management replaced the old CRM system and went live in less than ten days.

Hopkins County Board of Education - Industry: Education. Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.

Hot Topic Media - Industry: Consumer Personal Growth Advice. Supporting a content publisher and marketer's rapidly changing business model and distinctly branded business units with one integrated system.

Lexnet Consulting Group - Industry: CRM System Integrator. Satisfying the ever-changing needs of reseller's clients with the platform's adaptability, multi-platform compatibility, and flexible licensing and sales models.

MVTS Technologies, LLP - Industry: Semiconductor Automatic Test Equipment Support. MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.

Shorenstein Realty Services L.P. - Industry: Real Estate Investment. Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.

SpisNet ISP - Industry: Internet Service Provider. Automating the addition of new customers, billing and other services. 100% ROI in less than a month.

Tektronix - Industry: Test Equipment manufacturing. Tektronix uses Agiloft to manage website changes, marketing collateral and marketing operations requests.

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