We didn't know we needed
such a customizable piece of software
until we really got into the project.
Agiloft gave us everything we needed.
This paper offers precise, actionable suggestions and guidance on how to improve the success rates of IT projects.
Abstract: The current success rate of IT projects, from a business perspective, is an abysmal 25%. This paper contains the collected wisdom of over seventy senior IT executives and CIO's regarding the most effective ways to avoid pitfalls and ensure that your project succeeds.
This paper provides clear, actionable advice for choosing an enterprise software solution - from writing an effective RFP to researching vendors and obtaining a meaningful demo.
Abstract: The choice of enterprise software can make or break project success. Most providers will assure you that their product can be customized to do whatever you need. But how can you be sure that the product you select will really meet your particular needs and stay within budget? By following the quantitative selection process described in this paper, you can be confident in choosing the right software solution for your specific requirements, at the right price.
This paper offers seven principles for making a support operation more efficient and increasing customer satisfaction.
Abstract: Why is Support so often perceived as broken? The answer is that effectively managing a Support organization for even a simple product is difficult, and managing support for a complex product or service is as tough as it gets. This paper discusses the challenges involved in managing a sophisticated support organization and the key strategies for dealing with those challenges.
This paper discusses the greatest threats to CIO success and the main reason why many CIOs find themselves under fire. It describes the most effective techniques they can employ in order to overcome these challenges and help their companies thrive in a competitive and rapidly changing environment.
This paper examines technologies that reduce the cost of government compliance, as well as the overall cost of doing business, and outlines a plan for implementing such a system.
Abstract: Government compliance regulations have significantly raised the costs of doing business in recent years. The 2008 federal takeover of mortgage giants Fannie Mae and Freddie Mac has increased pressure for additional regulations that will further drive up costs for public companies. This paper summarizes compliance costs, describes technologies that reduce both the cost of government compliance and the overall cost of doing business, illustrates the impact of adopting such a system, and outlines an implementation plan to reduce costs.
This paper offers an overview of ITIL software and some guidelines for implementing an ITIL solution successfully.
Abstract: A significant percentage of ITIL implementations are simply never completed, even after months of training, certification tests, and effort. It is all too common to find that an ITIL implementation actually increases the workload of IT staff without improving service or reliability.
Avoid these negative outcomes by doing some homework and approaching ITIL with a clear sense of priorities. This paper offers practical suggestions for gaining the terrific benefits of ITIL without getting lost along the way.
This paper describes the benefits of implementing a change management system and provides several tips on ensuring a successful implementation.
Abstract: Implementing a change management system has many benefits, especially in terms of improving efficiency and reducing outages and downtime. A change management systems provide a convenient audit trail that saves substantial amounts of time in meeting government compliance requirements. This paper describes how to implement a change system, and highlights some of the crucial software features to look for when choosing a system that meets your needs.
This paper discusses the FDA requirements related to CFR 21 Part 11 and describes how Agiloft meets each of its requirements.
This paper provides results on the scalability of the Agiloft platform in production and benchmark settings, and describes options for performance tuning. It details high-availability options, and the redundant configuration of the SaaS service.
The SaaS delivery model can reduce buyer risk and deployment times. This paper examines the challenges of the SaaS delivery model, and describes how they are addressed by a cloud computing infrastructure.
This paper illustrates the difference between traditional CRM and Customer Centric CRM technologies that lead directly to increased customer satisfaction, repeat sales and deeply referenceable accounts.