Agile IT Ticketing

Manage IT ticketing your way
with Flexible IT Ticketing that
adapts to your service style

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Streamline the processes that keep your business running. Auto-assign issues to the right individual, escalate when necessary and track the time spent with a full audit trail of all actions.

Benefits

Improve control and flexibility

with workflow automation that guides IT support staff through your preferred processes, automating emails and other backend actions.

Close tickets faster

through fully-configurable ticket assignment and escalation rules that alert you to blockages and automatically escalate issues whenever necessary.

Minimize interruptions

with a 24/7 self-service portal that allows users to submit tickets online. Automatic notifications keep users informed as the status of their tickets change.

Awarded “Best Overall Value” four years in a row by Info–Tech Research Group

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Features

Personalized Home Pages

Improve staff productivity with easily customized home pages that allow technicians to work the way they like and see the information most important to them.

Live Chat

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue and Bomgar integration enables fast, effective remote support.

Customizable User Portal

Provide a seamless experience that blends perfectly with your brand, and personalized service that offers a unique set of options appropriate to each user.

We had been looking for the right enterprise-level issue tracking system for several years. When we discovered Agiloft we were immediately attracted to its flexibility, configurability, and ease of use.

Bob Kaplan, Shorenstein Realty Services

Shorenstein Properties reduced ticket resolution time by 50% by implementing Agiloft’s Agile IT Ticketing solution.

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Additional Benefits

Support operations worldwide

with multi-language support and follow-the-sun ticket assignment that can be customized for varied working hours of different teams.

Gain actionable insight

into turnaround times, staff productivity, and overdue tickets at a glance with customizable charts and dashboards.

Improve efficiency

with a library of standard solutions that allows technicians to respond to tickets with one click, eliminating the drudgery of answering the same questions multiple times.

From $45 per user per month

Agiloft has flexible pricing packages to suit most budgets.

Whether you’re looking for a Hosted Cloud solution or an In-house deployment, Agiloft has an affordable plan for your organization.

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Customers

Organizations ranging from startups to Fortune 100 companies depend on Agiloft’s solutions to increase the agility of their Service Desk.

  • ACT Conferencing

  • Conde Nast

  • Chevron

  • Hot Topic Media

  • Metrico Wireless

  • USA Mobility

  • ProFunds

    • See all customers

Related Solutions

Agiloft’s Agile IT Ticketing solution is a component of the Agile Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to IT Ticketing:

Asset Management

Link software and hardware assets to IT operations in order to provide help desk technicians with all of the information they need.

Customer Support

Use the same system for external Customer Support that you use to provide service to employees.

Change Management

Ensure the proper approvals and procedures are followed before changes are implemented to eliminate service outages and other surprises.