Improve control and flexibility
with workflow automation that guides IT support staff through your preferred processes, automating emails and other backend actions.
Close tickets faster
through fully-configurable ticket assignment and escalation rules that alert you to blockages and automatically escalate issues whenever necessary.
with a 24/7 self-service portal that allows users to submit tickets online. Automatic notifications keep users informed as the status of their tickets change.
Improve staff productivity with easily customized home pages that allow technicians to work the way they like and see the information most important to them.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue and Bomgar integration enables fast, effective remote support.
Provide a seamless experience that blends perfectly with your brand, and personalized service that offers a unique set of options appropriate to each user.
We had been looking for the right enterprise-level issue tracking system for several years. When we discovered Agiloft we were immediately attracted to its flexibility, configurability, and ease of use.Bob Kaplan, Shorenstein Realty Services
Shorenstein Properties reduced ticket resolution time by 50% by implementing Agiloft’s Agile IT Ticketing solution.
Support operations worldwide
with multi-language support and follow-the-sun ticket assignment that can be customized for varied working hours of different teams.
Gain actionable insight
into turnaround times, staff productivity, and overdue tickets at a glance with customizable charts and dashboards.
with a library of standard solutions that allows technicians to respond to tickets with one click, eliminating the drudgery of answering the same questions multiple times.
Agiloft’s Agile IT Ticketing solution is a component of the Agile Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to IT Ticketing: