Close tickets faster
through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
Improve consistency and control
with workflow automation that guides Help Desk technicians through your preferred processes, automating emails and other backend actions.
with a 24/7, self-service portal that allows employees to report issues or request services online. A dynamic knowledge base, complete with full text search, provides answers to common issues.
Deliver a seamless experience that blends perfectly with your brand, and personalized service that offers a unique set of options appropriate to each user.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow Help Desk technicians to work the way they like and see the information most important to them.
I am generally very guarded in my vendor evaluations. In the case of Agiloft I give resounding kudos and a firm endorsement.Bob Kaplan, Shorenstein Realty Services
Shorenstein Properties reduced ticket resolution time by 50% by implementing Agiloft’s Flexible Help Desk solution.
Support worldwide operations
with multi-language support and follow-the-sun case assignment that can be customized for the working hours of different teams.
Gain actionable insight
into turnaround times, staff productivity, and overdue tickets at a glance with customizable charts and dashboards.
with a library of standard solutions that allow technicians to respond to tickets with one click, eliminating the drudgery of answering the same questions multiple times.
Agiloft’s Flexible Help Desk is a component of the Flexible Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to your Help Desk: