Manage IT service your way
with a Flexible Help Desk that
adapts to your service style
I am generally very guarded in my vendor evaluations. In the case of Agiloft I give resounding kudos and a firm endorsement.Bob Kaplan, Shorenstein Realty Services
Shorenstein Properties reduced ticket resolution time by 50% by implementing Agiloft’s Flexible Help Desk solution.
Support worldwide operations
with multi-language support and follow-the-sun case assignment that can be customized for the working hours of different teams.
Gain actionable insight
into turnaround times, staff productivity, and overdue tickets at a glance with customizable charts and dashboards.
with a library of standard solutions that allow technicians to respond to tickets with one click, eliminating the drudgery of answering the same questions multiple times.
Organizations ranging from startups to Fortune 100 companies depend on Agiloft’s solutions to increase the agility of their Service Desk.
Agiloft’s Flexible Help Desk is a component of the Flexible Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to your Help Desk: