Manage IT service your way
with a Flexible Help Desk that
adapts to your service style

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Flexible Help Desk

Close tickets faster than ever, minimize interruptions, and deliver exceptional service across the enterprise with Agiloft’s flexible Help Desk solution.

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Benefits

Close tickets faster

through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Improve consistency and control

with workflow automation that guides Help Desk technicians through your preferred processes, automating emails and other backend actions.

Minimize interruptions

with a 24/7, self-service portal that allows employees to report issues or request services online. A dynamic knowledge base, complete with full text search, provides answers to common issues.

Awarded “Best Overall Value” four years in a row by Info–Tech Research Group

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Features

End User Portal

Deliver a seamless experience that blends perfectly with your brand, and personalized service that offers a unique set of options appropriate to each user.

Live Chat

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages

Improve staff productivity with easily customized home pages that allow Help Desk technicians to work the way they like and see the information most important to them.

I am generally very guarded in my vendor evaluations. In the case of Agiloft I give resounding kudos and a firm endorsement.

Bob Kaplan, Shorenstein Realty Services

Shorenstein Properties reduced ticket resolution time by 50% by implementing Agiloft’s Flexible Help Desk solution.

Read Their Story

Additional Benefits

Support worldwide operations

with multi-language support and follow-the-sun case assignment that can be customized for the working hours of different teams.

Gain actionable insight

into turnaround times, staff productivity, and overdue tickets at a glance with customizable charts and dashboards.

Improve efficiency

with a library of standard solutions that allow technicians to respond to tickets with one click, eliminating the drudgery of answering the same questions multiple times.

From $45
per user
per month

Agiloft has flexible pricing packages to suit most budgets.

Whether you’re looking for a Hosted Cloud solution or an In-house deployment, Agiloft has an affordable plan for your organization.

Customers

Organizations ranging from startups to Fortune 100 companies depend on Agiloft’s solutions to increase the agility of their Service Desk.

  • ACT Conferencing

  • Conde Nast

  • Chevron

  • Hot Topic Media

  • Metrico Wireless

  • USA Mobility

  • ProFunds

    • See all customers

Related Solutions

Agiloft’s Flexible Help Desk is a component of the Flexible Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to your Help Desk:

Asset Management

Link software and hardware assets to IT operations in order to provide help desk technicians with all of the information they need.

Change Management

Ensure that proper approvals and procedures are followed before changes are implemented, to eliminate service outages and other surprises.

Customer Support

Use the same system for external Customer Support that you use to provide service to employees.