Hosting Faqs
Our sales are driven by our product and company reputation, so we have to be confident of success before we make a commitment to you. When we do make that commitment, we back it up with an unconditional satisfaction guarantee on Agiloft software.
If you are not absolutely delighted with the results or want to cancel within 90 days of purchase, you get a full refund on the software. Let’s look at some examples:
| Q | Every company is different, how can you be so confident that you will succeed in our environment? |
| A | We have 10 years of experience providing web-based solutions, a 100% success rate and an award winning product with an adaptive data model that fits to the specific needs of each customer.
By making this guarantee, we are tying our self-interest to yours. That’s why we ask about your needs up front and if Agiloft is not the right solution for your company, we’ll tell you so and refer you to someone who can help. |
| Q | Does the guarantee only apply to a purchase or does it also apply to leases and your hosted service? |
| A | It applies to hosted service, leases, and purchased software. |
| Q | Suppose the software works perfectly but we get merged with another division and have to adopt their systems? |
| A | You get a full cash refund. |
| Q | What if the software works perfectly but our CEO decides that sticky notes are the wave of the future and cancels the purchase? |
| A | You get a full cash refund. |
Hardware Support
| Q | Do we have to buy your hardware to get the 90-day satisfaction guarantee, or can we use our own? |
| A | Yes, you can use your own hardware. We will be happy to recommend a suitable hardware configuration from the vendor of your choice. |
| Q | Suppose our server suffers a catastrophic failure? |
| A | We will host your knowledgebase on one of our servers at no charge for up to a month. We make it easy to keep backups of your knowledgebase by exporting it automatically to a single .zip file at specified intervals. It is your responsibility to keep this file at some safe location, typically on a separate server or backup system. |
Performance Guarantee
| Q | Suppose that system usage grows to the point where the server cannot handle the load? |
| A | Our hardware recommendations are designed so that you can triple the number of users before noticing a significant performance impact. If usage does outgrow the hardware, it only takes a few clicks to transfer the entire installation from one machine to another. |
| Q | How can we be confident of performance if we use our own hardware supplier, rather than buying one of your servers? |
| A | Your company has 90 days to put it through its paces in a production environment under our unconditional guarantee.
Agiloft has enjoyed several years of performance tuning and has been proven in deployments with thousands of concurrent users. We provide benchmark scripts that help you compare your server’s performance with the results from our standard servers. |