They said it would take about 2 months,
then finished in less than 6 weeks
and it's rock solid.
Our sales are driven by our product and company reputation, so we have to be confident of success before we make a commitment to you. When we do make that commitment, we back it up-the entire Agiloft solution, including software, services, and optional hardware, comes with an unconditional guarantee of total success.
If you are not absolutely delighted with the results or want to cancel for any reason within 90 days of purchase, you get a full cash refund. Let's look at some examples:
|Q||Every company is different, how can you be so confident that you will succeed in our environment?|
|A||We have 10 years of experience providing web-based solutions, a 100% success rate and an award winning product with an adaptive data model that fits to the specific needs of each customer.
By making this guarantee, we are tying our self-interest to yours. That's why we ask about your needs up front and if Agiloft is not the right solution for your company, we'll tell you so and refer you to someone who can help.
|Q||Does the guarantee only apply to a purchase or does it also apply to leases and your hosted service?|
|A||It applies to hosted service, leases, and purchased software.|
|Q||Suppose the software works perfectly but we get merged with another division and have to adopt their systems?|
|A||You get a full cash refund.|
|Q||What if the software works perfectly but our CEO decides that sticky notes are the wave of the future and cancels the purchase?|
|A||You get a full cash refund.|
|Q||How about implementation services? If we are not happy, are we refunded for the cost of implementation services?|
Yes. The guarantee includes all services covered under the 2 week implementation package.
|Q||Is there anything that is not covered?|
Everything that is part of the standard package is included.
We offer consulting services in areas not directly related to Agiloft, such as cleanup of old data, which are not included in the guarantee. Any such exceptions are clearly stated in the price quote.
|Q||Do we have to buy your hardware to get the 90-day satisfaction guarantee, or can we use our own?|
|A||Yes, you can use your own hardware. We will be happy to recommend a suitable hardware configuration from the vendor of your choice.|
|Q||Suppose our server suffers a catastophic failure?||A||
We will host your knowledgebase on one of our servers at no
charge for up to a month.
We make it easy to keep backups of your knowledgebase by exporting it automatically to a single .zip file at specified intervals. It is your responsibility to keep this file at some safe location, typically on a separate server or backup system.
|Q||Suppose that system usage grows to the point where the server cannot handle the load?|
|A||Our hardware recommendations are designed so that you can triple the number of users before noticing a significant performance impact. If usage does outgrow the hardware, it only takes a few clicks to transfer the entire installation from one machine to another.|
|Q||How can we be confident of performance if we use our own hardware supplier, rather than buying one of your servers?|
Your company has 90 days to put it through its paces in a production environment under our unconditional guarantee.
Agiloft has enjoyed several years of performance tuning and has been proven in deployments with thousands of concurrent users.
We provide benchmark scripts that help you compare your server's performance with the results from our standard servers.