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Help Desk Software
Top rated by analysts and users
Editors' Choice by PC Magazine
Awarded “Best Overall Value” four years in a row
by Info–Tech Research Group
Capterra Rating
Trust Radius Rating
G2 Crowd Rating

Pricing $65 per power user per month

Includes unlimited end-user access with employee and customer portals

For example: If you have 20 power users supporting 5,000 customers and internal staff, everyone would have their own logins, but you would only pay $65 * 20 for the power users.

What we can do for you

Improve Consistency

Workflow automation guides Help Desk technicians through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

Join 3+ million happy users

“Agiloft is one of the most caring and responsive vendors that I have ever worked with”, – Dave Ross, Cal Poly

Agiloft Customers
Shorenstein Realty Services
“I am generally very guarded in my vendor evaluations. In the case of Agiloft I give resounding kudos and a firm endorsement.”
Bob Kaplan, Shorenstein Realty Services

Features

End User Portal

With a 24/7, self-service portal, employees are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages

Improve staff productivity with easily customized home pages that allow Help Desk technicians to work the way they like and see the information most important to them.

Full Auditability

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.

What Makes Us Different

  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Straightforward pricing with no hidden fees or surprises.