Anything you want
Agiloft to do, it can do.
This page provides information about Agiloft's features. We recommend viewing demos and tutorials for additional information. The Full Administrator Manual also provides detailed instructions regarding the use of Agiloft features.
Tables and Fields
Agiloft adapts to meet the individual needs of your company without manual coding. Tables, fields, and relationships can be configured using your browser.
Configurable Tables and Forms
Create tables and web forms with reports, charts, escalation rules, configurable fields, and workflows, using just your browser.
Configurable Data Fields
Add, remove, or modify fields as you like, without interrupting production use.
Accurately capture and manage your data with Agiloft's full range of data types.
Drag and Drop Layouts
Use our drag and drop editor to design custom layouts in minutes.
Multi-Tab Input Forms
Organize tabs to create a clear and intuitive interface.
Collapsible Form Sections
Group fields in collapsible sections to make forms more usable and readable.
Manage both built-in and made-to-order choice tables with our point and click interface.
Create tree diagrams to visualize linked records relationships and dependencies between assets, tasks, contracts, personnel, and more.
Structure relationships between tables to accurately model your entire business.
Working with Records
Power User Dashboards
Increase user efficiency with individualized dashboards that include records, searches, charts, reports, and more.
Easy Access Left Pane
Make daily tasks and common workflows easy by grouping tables together in the left pane and adding shortcuts to common saved searches.
Define specialized left pane configurations for the needs of different users. Users can also personalize their own left pane for their needs.
Personalize views to show essential information without clutter.
Change the view with one click.
Highlight critical records with icon notifications and row coloring.
Edit Multiple Records
Use the mass edit feature to efficiently update an unlimited number of records at once.
Work faster by editing and saving fields directly from a table view with Quick Edit.
Navigate records and complete tasks more quickly with keyboard shortcuts. Staff can also personalize keyboard shortcuts for their own preferences.
One Click to Save and Open the Next Record
Use the Save and Next button to move smoothly from one ticket to the next or Save and New to open a new ticket.
Save and Continue with a Single Click
Click Save and Continue to quickly save your changes without closing the form, or use the Alt+C keyboard shortcut.
Link related records to manage them as a group.
Streamline your customer support process by converting answers to frequently asked questions into standard solutions.
Attach files to a record from your local drive or from external sources like Google Docs. You can drag files directly into a record, use the uploader, or even email files directly to the system.
Attached Document Version Control
Preserve multiple versions of documents, including the date and time of the version upload and the user who added it.
Direct File Edit
Collaborate effectively by opening, editing, and saving files directly from your Agiloft knowledgebase. Know that your team is working with the latest file with automatic versioning and check-out controls.
Full Text Search
Instantly find information in the database or even inside attached files with our full text search engine. You can even parse information from image and PDF files using OCR.
Complex Database Searches
Define advanced searches and complex logic in minutes using just a browser.
Search Result Sorting
Sort search results using any combination of available fields. Rearrange record order by clicking on column headings in the search view.
Access saved searches from the drop-down whenever you need them.
Add saved searches to the left pane for easy access.
Run-time searches for reporting
Limit the number of reports you maintain by using run-time search filters. For example, you can report on all active contracts and limit the results to a specific company.
Charts and Reports
Arrange and re-arrange charts from multiple tables on your dashboard with our drag and drop interface.
Create dashboard widgets for any information you want to show on the dashboard, including charts, tables, links, images, and numeric results.
Drill down into charts to break down the data further, and configure multiple drill-down layers to make charts more flexible.
Define and display key metrics to your exact specifications based on tables, fields, and more. Use color-coding to make data pop based on defined value ranges.
Analyze the data most relevant to you with our robust charts and reports functionality. Review your company's profitability, productivity, and efficiency at a glance.
Organize information efficiently by choosing from a variety of chart types.
Add charts to dashboards to make them easily accessible.
Click on chart titles to see detailed report data. From the detailed report, you can access individual records that interest you.
Pull report data into Excel to create customized dashboards and reports with PivotTables, PivotCharts, and other Excel tools.
Trend Charts and Reports
Trend analysis charts and reports reveal progress and business insights via graphical trajectories, allowing you to see how strategic decisions have impacted your business.
Create and save useful reports for periodic review.
Scheduled Report Distribution
Publish charts and reports on a set schedule. Automatically email reports to keep staff informed. Distributed reports are automatically filtered to each recipient's permissions, so you don't have to worry when sharing reports with large groups.
Email, Chat, SMS
Receive inbound email from internal and external accounts, protected with full SSL security, to generate and update records with text, attachments, and more.
Retain a full audit trail of all inbound and outbound email communications, including any files attached to inbound emails.
Outgoing Email Integration
Simplify cumbersome email tasks by drafting message templates with variables. In the example to the right, the user's name is represented by "$end_user_name".
Email Alerts and Escalation
Managers can stay on top of critical cases with automatic notifications and escalation rules tailored to your business protocols.
Alert your staff automatically when records are assigned or tasks are overdue.
Include hyperlinks in emails that allow the recipient to easily open and view or update records.
Configure links to perform actions in a record, such as setting the status of an Approval field to Yes, and then directing the user to a URL.
Use the Agiloft chat feature to connect with customers and offer instant, cost-effective support.
Activity Logs and Reports
Track, record, and review user activity with graphical charts, HTML reports, and Excel spreadsheets.
Audit Trail and History
Use Agiloft's history engine to create a fine-grained audit trail and a complete history of record changes for automatic compliance with regulatory requirements.
Control and process your data with agile workflows that let you model and manage your business.
Reduce administrative load and increase information flow transparency with automated email notifications, data updates, and flexible reassignment.
Business Rules Engine
Design and deploy rules to automate background processes and send progress notifications.
Business rules are integrated with the user interface, API, and email for dynamic, multi-system power and flexibility.
Alerts and Escalation
Eliminate human error by using business rules to run critical automation, including periodic data updates and notifications. Rules can interact with and update external database systems, preventing data from slipping through the cracks.
Review response time performance at a glance with charts, or drill down into the data with reports and History.
Take advantage of our multiple-language support to communicate worldwide. Translate system messages, field labels, and instructions to communicate with customers around the globe.
Precise Access Control
Group Security Permissions
Define access to records, fields, and menu items like mass edit, import, and export.
You can create as many groups as you like or use our default groups, which include admin, power, and end user groups.
Need to comply with rigorous privacy standards like HIPAA? Leverage our strict permission structures and deploy data encryption for maximum privacy protection.
Simplify and secure the login process with tools like LDAP, OAuth, and SAML 2.0.
Let users self-register to lighten the load of your IT staff.
Or, maintain control of user registration by disabling this feature.
Configure password requirements to precisely match your information security standards.
Record Level Permissions
Fine tune group permissions all the way down to specific record data. Sophisticated SQL-based permissions mean users only see the records they should.
Field Level Permissions
For truly precise control, limit access to individual fields within records. For example, you can let group members view fields in all records, but only edit fields in records they own.
Custom Look & Feel
Configurable Look and Feel
Change interface colors, fonts, and images in the Look and Feel wizard, without writing a line of code.
Web Interface for End Users
Allow end users to submit requests, view FAQs, and upload or download files from a branded portal.
Use our dynamic GUI to adjust logins and greet your most important customers with their own company logo and branding.
Web Interface for Administrators
Manage essential business processes in our web interface for admins.
Power User Web Interface
Maximize power user productivity with an interface that makes it easy to identify assigned records and respond to issues.
Solve problems on the go with Agiloft's mobile interface. All Android and Apple devices are supported, and the interface is ADA compliant. End user interfaces are also dynamically resized for mobile use.
Take advantage of our pre-built integrations for standard systems like Salesforce, e-signature, and LDAP.
Use custom scripts to integrate your existing systems with Agiloft, or allow our Professional Services team to do it for you.
LDAP/MS Active Directory Integration
Eliminate the overhead of maintaining user accounts on multiple servers with LDAP or Active Directory and configurable attribute mapping.
OAuth 2 and SAML 2
Provide the convenience and security of single sign-on to your users with OAuth or SAML.
Import / Export
Import and export data files in ASCII, XML, Excel or other public or proprietary formats, at regular or discrete intervals.
Use bi-directional or one-way sync with Salesforce to synchronize contacts, companies, opportunities, and other record types.
Pass issues back and forth between Agiloft and Jira, so support personnel and engineers can work on the same bug or issue in either Agiloft or Jira and it will sync with both systems.
Adobe Sign Integration
Pre-built Adobe Sign integration, coupled with simple per-envelope pricing, provides a seamless e-signature experience.
DocuSign provides an alternate legally enforceable e-signature capability, used by millions.
Launch remote support directly from your Agiloft knowledgebase and capture all relevant details in a customizable HTML report.
Integrate with Microsoft System Center Configuration Manager to monitor and manage the assets in an ITIL-based system.
Outlook and iCalendar Integration
Easily coordinate your Agiloft calendar with other applications from Google, Microsoft, Apple, and more.
Google Maps and Google Docs Integration
Automatically generate maps and directions using Google Maps, and attach Google Docs directly to records.
Installation and Upgrades
Download Agiloft directly from our website for an on-premise installation.
Upgrade and automatically create a full backup of the knowledgebase with just a few clicks.
Contract Management (Included with CLM Edition)
The CLM Edition includes several tools specifically tailored to contract creation and management.
Automatically convert image files from .jpg, .png, .pdf and more into fully searchable documents while retaining the original image.
Print Templates for Word and PDF
Word and PDF templates allow users to arrange record data into printable, distributable formats that can be attached to records or emailed to stakeholders.
Convert Documents Between Word and PDF
Convert Microsoft Word files into PDFs and PDFs into Word files directly from your Agiloft knowledgebase.
Track Document Revisions
Use our redlining feature to compare document versions and create full audit trails of edits.
Merge Documents into One
Take multiple PDFs or Word files and merge them into a single new PDF.
Automated Contract Authoring
Create a complete contract with one click. Seamlessly place dates, fields, and formulas into a document without using ActiveX or client-side software.
Automate even the most complex approval routing process. Eliminate approval bottlenecks with automatic notifications and one-click email approvals.
Electronic Signature Integration
ITIL (Included with ITIL Edition)
Adopt ITIL painlessly with Agiloft's pre-configured ITIL solution. Because Agiloft includes the built-in structures and automation necessary for ITIL best practices, you can go live in a matter of weeks.
Share a user-friendly service catalog that automatically filters results for the user. You can also create subsidiary catalogs for specific types of services, and show quick links for common requests.
Easily manage change requests with automatic approval workflows and native calendar integration. To keep your calendars in sync, send your change calendar direclty to Outlook.
Automatically send event alerts, create incident reports, and link event resolutions with seamless event management.
Manage your assets with visual diagramming that shows the full scope of related items and their relationships.
Plan, track, and deploy releases into live environments. Link releases to change requests or service requests, and see those requests and their tasks directly in the release record.
Custom Portals (Included with Unlimited Edition)
The unlimited edition includes unlimited end-user access to portals that are configured and branded for different groups, such as your customers, vendors and partners.
Build end user portals and custom interfaces and insert Agiloft's macros to display dynamic elements like forms, tables, and status messages.
Greet customers from different companies with interfaces specially branded to match each company's corporate standards.
Give staff or customers answers to common questions with the fully integrated FAQ interface.
APIs (Included with Enterprise Edition)
Python and Perl Scripting
Pre-built Python and Perl integrations makes it easy to deploy specialized business logic or communicate with external systems when relevant records are created or modified.
Web Services API
Need advanced server-side scripting or batch processing? Agiloft supports a full web services API.
Use ESA to pass XML messages between Agiloft and other systems according to your needs.
Host web forms directly on your own website so users can add records and submit forms more easily. Download a customizable HTML file and make adjustments so the form appears exactly the way you want.