Agiloft Company

Agiloft support staff have bent over backwards to help us solve problems, even when we caused them ourselves!

-Brian Pollock, DCG Systems

About Us

As the global leader in contract lifecycle management (CLM) software, Agiloft is trusted to provide significant savings in purchasing, enable more efficient legal operations, and accelerate sales cycles, all while drastically lowering compliance risk. Agiloft’s adaptable no-code platform ensures rapid deployment and a fully extensible system. Using contracts as the core system of commercial record, Agiloft’s CLM software improves contract management for legal departments, procurement, and sales operations.



We are on a mission to deliver Contract Lifecycle Management without limitations through agility, seamless extensibility, and deep expertise in order to transform contracts into relationships.

A company spent months of effort and a six figure budget trying to deploy one of the best known enterprise CLM systems, before they threw in the towel. We built an entire solution for them in seven weeks, they went live one week later.


As a trusted solution provider and partner, help organizations become more agile with applications that work the way they do.

When a Fortune 50 client needed to automate a complex set of regulatory compliance procedures, they tried a number of top tier global firms before turning to Agiloft.

We earned our place as a trusted advisor by designing a system that mapped exactly to their business processes and completing the implementation in less than three months.


1. Empower Builders
2. Enable Success
3. Celebrate Inclusion

We enable success by aligning our interests with those of our customers, providing the industry’s only unconditional guarantee on the software. This ensures that it is never in our interest to exaggerate software capabilities.

Our quotes are not only accurate, they provide a margin for post-implementation tuning based on user feedback, and 98.5% of our customers go live under budget.


Agiloft Executive Team

Agiloft has grown through a strong focus on engineering excellence and absolute dedication to world-class customer service. These values reflect the talent, experience, and commitment of its employees and partners.

Eric Laughlin, CEO

Agiloft CEO, Eric Laughlin, has over a decade of leadership experience running legal software and tech-enabled services business serving Fortune 1000 clients. Prior to Agiloft, Eric was the global leader of Legal Managed Services at Ernst & Young, LLP. His organization, including the Pangea3 and Riverview Law teams, provided EY clients with technology and service solutions in the contracts, e-discovery, and compliance domains globally. Before EY, he was managing director of the Corporate Segment within Thomson Reuters, responsible for information, software, and service offerings for corporate legal departments. His career at Thomson Reuters included posts as general manager for Serengeti (e-billing & matter management software), consultant in the Global Strategy function, and marketing leadership roles. Eric earlier worked in marketing at 3M, and sales & business development at He began his career as a consultant for the Parthenon Group. Eric has an MBA from the Kellogg School at Northwestern University and a bachelor’s degree from Duke University. He lives in the Seattle area, and is an avid runner and skier.

John Pechacek, CTO

Agiloft CTO, John Pechacek, is a software industry veteran with over 30 years of experience building innovative enterprise technology products that are highly configurable, scalable, and secure. Prior to Agiloft, John was CTO at Velocity Solutions, where he led technology development and operations for an industry leading SaaS data analytics platform and applications delivered to hundreds of financial institutions serving millions of account holders. While serving as VP of Engineering at PayScale, John led B2B engineering of the SaaS platform and applications used by companies of all sizes, including many in the Fortune 100, to manage compensation programs for millions of employees. John has also led software product development teams at SAS Institute, IBM, and start-ups. He received a BS in Computer Science from the University of Minnesota. John enjoys playing guitar and outdoor water activities with family.

Kevin Niblock, CRO

Kevin has over 30 years of sales and leadership experience in the IT industry. Before joining Agiloft, he worked as the SVP of Strategy and Operations at Zuora and Apttus. He also served as president and COO of Software AG North America, SVP of TIBCO Software, and spent 12 years at PTC where he started as a sales rep, country manager, strategy and operations, and then vice president. He holds a degree in Economics from the University of Western Ontario. He played ice hockey for 40 years and currently enjoys playing golf and spending time with his family.

Andy Wishart, CPO & CLM Futurist

Andy has 20 years of experience building innovative legal technology solutions. Prior to Agiloft, Andy was VP of Product Management at Thomson Reuters where he led a product management team focused on legal drafting and productivity solutions. Andy was co-founder and Chief Technology Officer of Contract Express, the contract automation solution that Thomson Reuters acquired in 2015. He is passionate about enhancing lawyer productivity through smart and easy-to-use solutions. He has a degree in Artificial Intelligence and Psychology from the University of Edinburgh, where he also worked as a researcher and lecturer.

Nicole Milstead, Agiloft CMO headshot - woman with dark brown hair and blue collared shirt

Nicole Milstead, CMO

Nicole brings more than 25 years of experience leading marketing, business development, and partner & alliance teams for some of the world’s most successful enterprise technology companies. Most recently as Chief Marketing Officer at FinancialForce (now Certinia), Nicole led all global marketing efforts including strategy, revenue marketing, marketing communications, brand growth, and customer voice. Additionally, she oversaw the company’s Salesforce alliances organization with a focus on collaborative marketing. During her tenure at Oracle, she ran go-to-market, field engagement, and business development programs that drove demand through sales-specific requirements and alignment. Before that, she led analyst relations for SAP and began her career in a sales role at Gartner. Nicole holds a master’s degree from the University of Pennsylvania and a bachelor’s degree from Lafayette College in Pennsylvania.

Steven Coulange, Global Vice President of Presales and Enablement

Steven brings more than 15 years of experience in Sales and Pre-Sales with much of that time working in the SaaS space. Prior to Agiloft, Steven was part of the Sales Engineering leadership team at Conga (formerly Apttus) where he was also the CLM Solution Lead. Before Apttus, Steven spent 4 years at Ariba (an SAP Company) and Sciquest (now Jaggaer) focusing on eProcurement Business Development and Sales. At Agiloft, Steven is focused on developing a world class Solution Engineering team to lead our Global Pre-Sales efforts. Steven studied Business Administration at Lee University and holds a BBA in Economics from Kennesaw State University. He is also a polyglot (English, French, Haitian Creole, and Spanish) and has a passion for youth development.

Prashant Dubey, Chief Strategy Officer & Research Chair, Agiloft Insights. Middle aged man with dark hair wearing blue shirt, green tie, and dark blue jacket

Prashant Dubey, Chief Strategy Officer & Research Chair, Agiloft Insights

Prashant has been in the legal technology and services industry for over 20 years, most recently at Elevate where he was the VP & GM of CLM. Before that he was Founder, President & CEO of Sumati, which was acquired by Elevate in 2018. He was also SVP & GM at Fios, a market leader in eDiscovery, and an executive at ABC Tech, ProSight, and Tripwire, helping all achieve successful exits. Author of books such as “Litigation Readiness” (Oxford) and “The Generalist Counsel” (Oxford), Prashant holds an MBA in Strategy & Finance and a BA in Economics from The University of Chicago. Prashant has served on public and private boards such as the Oregon Health and Science University, The University of Chicago, and the Ryan Shazier Fund for Spinal Rehabilitation. He is passionate about advocating for accessibility and disability inclusion. He enjoys hiking and spending time with his spouse and three children in Portland, Oregon.

Laura Richardson, General Counsel

Laura Richardson is an experienced technology attorney who enjoys applying her broad background to help businesses scale humanely.  Before joining Agiloft, Laura was General Counsel and Corporate Secretary at Osso VR, Inc., a mission-driven, VR surgical training company, helping build out the company’s Legal function and guide the company through its Series C round. Prior to Osso VR, Laura was Senior Counsel at Intel Corporation, supporting various business units and actively involved in Intel Legal’s Diversity, Equity, and Inclusion efforts. Laura is also a former litigator, serving as a Judicial Clerk in the U.S. District Court for the Western District of Tennessee before entering private practice at Sidley Austin in Los Angeles. She has a JD from the UCLA School of Law and a bachelor’s degree from Kenyon College.

Angel Lange, VP of Finance

Angel has worked in the software industry for the last 12 years, most recently as the Executive Vice President of Finance for data-security platform Protegrity USA, Inc., where she led Accounting, Financial Planning & Analysis, and Information Security. Prior to her tech tenure, Angel worked in the banking industry for nine years and in public accounting for four years. She held positions with MasterControl, Inc., Ernst & Young, UnitedHealthcare, Volkswagen, and Morgan Stanley. Angel is a certified public accountant and earned a master’s degree from the University of Utah. She is based in Salt Lake City, Utah.

Patricia Pritts, VP of Legal Operations and Contract Management

With over 20 years of experience managing and supporting software products and custom solutions, Patricia leads the Sales team at Agiloft. Her broad experience includes senior managerial positions in software development, technical support, project management, and release management. Patricia’s previous employment includes the U.S. Census Bureau, Claritas, Inc., Etak, Inc. (acquired by Sony Corp) and Tele Atlas. She has a B.S. in Mathematics with extensive course work in Computer Science from the University of Maryland.

May Quock, VP HR and Operations

May brings more than 8 years of finance and administration experience to Agiloft. Prior to Agiloft, May oversaw operations at companies across different industries. She facilitates Agiloft’s rapid growth by streamlining operations and retaining world class talent. Her efforts drive process efficiency, increase customer satisfaction and grow the bottom line. She holds an MBA in Marketing from San Francisco State University.

Christian Thun, VP of Engineering

With over 17 years of product development experience, Christian leads engineering at Agiloft. Prior to joining Agiloft, Christian worked on complex projects at startups and international corporations in the global IT, cloud computing, and telecommunications markets. Christian specializes in driving strategy and bringing innovations to market. He holds an MSc in International Strategic Marketing from the University of Reading.

Noe Ramos, VP, Operations Center of Excellence & IT

With over 25 years of technology leadership experience, Noe brings a diverse set of skills to Agiloft. The last 15 years, Noe has worked with Enterprise SaaS companies, and supporting teams, delivering world-class service to Fortune 1000 companies. Prior to joining Agiloft, Noe led complex projects at startups and international corporations; built new organizations; rolled out products in IoT, AI, and video analytics; and led transforming Operational teams for critical global accounts. Noe is presently pursuing her second doctorate, in CE and EE, and enjoys reading about science-based topics, traveling, listening to hip hop, and meditating daily.

Myles Van Leuven, VP of Customer Advocacy

Myles is passionate about helping customers achieve successful outcomes, working closely with hundreds of corporations using SaaS solutions for over 10 years. He has been featured in webinars and conferences, leading discussions about how legal technology can be leveraged to better serve companies and how companies can better serve their customers. Prior to joining Agiloft, Myles was the Director of Client Success for Thomson Reuters Legal Tracker (Serengeti). Before that, he practiced law. Myles holds a JD and MBA from Seattle University and a BA from Brigham Young University.

Gordon Loudon, VP of Professional Services and Training

Gordon has 25 years leadership experience in professional services, program management, and training. Prior to joining Agiloft, Gordon was VP of Professional Services Delivery at Okta and before that, VP of Global Client Management at Appirio. Gordon has experience from VC-funded software startups to global software public companies. He is passionate about customer success and advocacy as well as building motivated and empowered teams to enable customer success. Gordon holds a Degree is Business.

Jim Leason, Managing Director, EMEA

Jim has worked in the European legal market his whole career, initially as a corporate and commercial lawyer in law firms, and then in-house, and latterly in various strategy, operational, and go-to-market roles serving the needs of risk, compliance, contracts, and legal professionals with market-leading information and software solutions. Prior to joining Agiloft, Jim was responsible for the go-to-market strategy of the Thomson Reuters Legal business in Europe and managed the Thomson Reuters court case management and electronic filing software business in the UK. Jim has managed legal and contract management teams in global businesses, driving service improvements through contract standardization, developing negotiation playbooks and governance matrices, and delivering legal intake processes. He is passionate about changing the operating model for justice, legal services, and contracting through designing better services that meet the needs of end users and optimize people, processes, and technology to focus on the rights jobs at the right time and unlock new insights through data when working digitally.

Allan Lopez, VP, Go-To Market Analytics and Planning

Allan has more than 10 years of experience in Finance and Business Operations, with much of that time within the Enterprise SaaS industry. Prior to Agiloft, Allan was Sr. Director of Business Operations at Zuora, and before that he was Director of Sales Operations at Conga (formerly Apttus). Allan started his career in Private Equity and Investment Banking at LaSalle Investment Management and Credit Suisse in Latin America. Allan holds an MBA from INSEAD in France, and a BA in Financial Management from Tecnológico de Monterrey in Mexico. Allan is a CFA® Charterholder. He is fluent in English, Spanish, and has advanced command of French. He is also an avid world traveler. 


Agiloft Headquarters

Agiloft Inc.
303 Twin Dolphin Drive, Floor 6
Redwood City, CA 94065
Telephone: 650-459-5637 Ext. 1 for Sales, Ext. 3 for Support
US/Canada Toll-free: 888-727-2209 Ext. 1 for Sales, Ext. 3 for Support
Fax: 650-745-1209

Agiloft EMEA Office

Toll-Free Telephone: +44 800 358 9568 Ext. 1002


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International Sales

We have a dedicated global enterprise sales team ready to discuss your unique business requirements, regardless of location. We also have certified Partners in Europe, Asia, Africa, Australia, and South America and specialized VARs in North America.

Ethics Hotline

Agiloft is committed to the highest ethical standards and provides the hotlink below to allow employees and non-employees to raise concerns or allegations of any conduct that might be unethical or illegal. Submissions are confidential, and if desired, anonymous.

Before contacting the hotline, we encourage you to consider whether or not you can directly raise your concern with someone at Agiloft. If you do not feel comfortable doing so, or do not know whom to contact, you can submit an online report or call the toll free number 1-855-662-7233. Our company ID is 5722232653.

Safe Hotline is an independent third-party host for the Agiloft Ethics Hotline. All reports will be promptly forwarded to the appropriate personnel at Agiloft or internal legal counsel for review and response.


Founded in 1991, Agiloft worked on major development projects for Cisco, Compaq, 3Com, and others before launching SupportWizard in 1996.

Although we designed SupportWizard as a customer support and helpdesk application, it was so flexible that customers began extending it to meet their needs in other areas.

We soon realized how much overlap there was between enterprise applications. They all needed workflow, email integration, business rules, graphical reports, API connectors, etc. Only the data model differed from program to program. The tables, fields and workflows were specific to each application.

We saw that if we could provide a way to define custom data models which automatically inherited all the other core functionality, it would be possible to create custom business applications without reinventing the wheel each time.

The key to success was enabling this deep customization without programming: The primary cause of failure for enterprise software implementations is that the software cannot be adapted to meet evolving business requirements at a reasonable and predictable cost. Further, custom code makes systems very costly to maintain and upgrade once the original developers have left.

The vision of Agiloft was, therefore, to enable the creation of custom, enterprise-class business applications without programming. We leveraged EJB as the foundation for the adaptive platform and then built out-of-the-box applications on top of it.

These solutions implement industry best practices and benefit from the years of experience we have gained implementing a variety of solutions for our customers. Because they retain the full flexibility of the adaptive core, they can also be rapidly customized to meet any business need. With such a configurable platform, Agiloft is the only CLM company with the confidence to provide an unconditional satisfaction guarantee on the software.

In August 2020, Agiloft announced a $45 million growth equity investment from FTV Capital. This investment is being used to build on our leadership position in the rapidly growing enterprise contract and commerce lifecycle management (CCLM) space while accelerating our AI-based product development and expanding our vertical and geographic market presence.

As the global leader in CCLM software, Agiloft is trusted by large and small companies, government agencies, and academic institutions to provide significant savings in purchasing, enable more efficient legal drafting and workflow, and improve sales cycles, all while drastically lowering compliance risk.

Headquartered in Silicon Valley, we have a dedicated global enterprise sales team as well as certified partners and resellers in North America, UK, Europe, South America, New Zealand, Asia, and Africa. Our Dun & Bradstreet number is 83-607-8865.