Business software review service Capterra recently ranked Agiloft in the top five of their Top 20 Most Popular IT Service Management Software list. Capterra’s top 20 ITSM software list is based on total number of customers, users, and social media presence, and Agiloft was compared with more than 110 other ITSM software vendors, outranking both ServiceNow and Cherwell.

See the full Capterra list here.

Why so popular? Flexibility.

Agiloft’s growing popularity as an ITSM tool can be attributed to the extreme flexibility offered by its no-code platform. Customers can start with Agiloft’s flexible Service Desk Suite and easily modify it to fit their unique business needs—all without manual coding. If your organization needs a reliable customer support or help desk portal, Agiloft can do that. If you need a full IT Service Management system complete with ITIL processes, we can do that too—Agiloft is Pink Elephant certified in 11 ITIL processes. And if you need to move away from legacy software or create a custom solution that doesn’t fit into any mold, Agiloft’s award-winning implementation team specializes in mapping any workflow or business process.

Another reason for the growth of Agiloft’s popularity and customer base is because of the no-code platform’s ability to be continually reconfigured by customers after initial deployment. That includes creating new reports and dashboards, setting precise permissions, adding new fields, and so much more.

Accelerating business growth

A great example of this configurability is TierPoint, a leading provider of information technology and data-center services. The national IT services company operates a rapid expansion strategy through acquisitions. After growing 400 percent in four years, TierPoint needed a unified ticketing system that could handle the new load, mimic key elements of more than three separate systems, and change as the organization grew.

“We had to be confident that we weren’t painting ourselves into a corner, we knew the business would continue to change and our system would need to flex with it,” said Nathan Kring, Software Architect at TierPoint. The company chose Agiloft’s flexible Service Desk Suite for that solution. Today, TierPoint continues its accelerated growth with an ITSM tool that easily evolves with the organization. Read the full customer success story here.

If you would like to see what Agiloft’s flexible Service Desk Suite can do for your organization, please reach out to request a personalized demo or start your free trial.

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