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In the world of IT, one of the biggest stories of 2019 has been the launch of ITIL 4. With some fundamental changes from ITIL 3, like the move from processes to practices and…

A couple of years ago, ISCorp needed help with its support desk software. The system was complex enough that the company needed to engage third-party developers to make any changes, making it costly and…

In recent years the UK government has doubled-down on its digital transformation, launching a Transformation Strategy with the goal of becoming a world leader in digital government. As a part of that effort, the…

Agiloft is one of two vendors the Texas A&M University system has approved for standard IT service management. So, when Texas A&M International University (TAMIU) decided to replace its current help desk software with…

In the previous blog post, we began to consider what to look for when buying help desk and service desk software for your company. There are a lot of critical new features and functionality…

Don’t tempt fate by investing in help desk software without first properly researching available solutions. The results could be disastrous. Today’s economy is not as forgiving as it once was, enterprises need to make…

The El Dorado Irrigation District (EID) excels at supplying water to the nearly 110,000 people in Northern California’s El Dorado County. Yet, the internal management of its IT service tickets was a trickier matter.…

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