In the world of IT, one of the biggest stories of 2019 has been the launch of ITIL 4. With some fundamental changes from ITIL 3, like the move from processes to practices and the Service Value System, ITIL 4 is an effort to unite the entire organization’s digital
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A couple of years ago, ISCorp needed help with its support desk software. The system was complex enough that the company needed to engage third-party developers to make any changes, making it costly and labor-intensive to maintain. “We were spending a lot of time serving this clunky, terrible system,” said
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In recent years the UK government has doubled-down on its digital transformation, launching a Transformation Strategy with the goal of becoming a world leader in digital government. As a part of that effort, the UK’s Crown Commercial Service created the Digital Marketplace in 2012, which certifies cloud-computing software and
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Agiloft is one of two vendors the Texas A&M University system has approved for standard IT service management. So, when Texas A&M International University (TAMIU) decided to replace its current help desk software with a system that provides the full ITIL framework, much of the evaluation
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In the previous blog post, we began to consider what to look for when buying help desk and service desk software for your company. There are a lot of critical new features and functionality to consider, so let’s dive right back into the discussion. What to look for and
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