Agiloft tops SoftwareReviews Emotional Footprint Awards for ITSM

Thanks to overwhelmingly positive customer reviews, SoftwareReviews named Agiloft’s flexible Service Desk Suite a Champion in its IT Service Management Emotional Footprint Awards. SoftwareReviews calculates their emotional footprint scores “across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.”

This award comes after customers on SoftwareReviews ranked Agiloft’s customer experience among the industry’s top ITSM vendors, giving Agiloft high marks in service experience, conflict resolution, negotiation and contract capabilities, strategy innovation, and product impact. With the entire company focused on customer success, this award is a huge win for all of us at Agiloft.

"At Agiloft, we're committed to supporting our customers' ITSM operations with powerful, yet easy-to-use, software that boosts productivity, reduces security risk, and increases revenue," said Colin Earl, CEO of Agiloft. "SoftwareReviews' recognition confirms that we're delivering our ITSM customers service and capabilities that make their jobs easier and more satisfying." Read the full press release here.

SoftwareReviews ITSM Emotional Footprint awards

Agiloft topped the list of Emotional Footprint Champions after earning top marks from customer reviews, including:

  • 86% positive net emotional footprint rating
  • 84 value index based on value to cost ratio
  • 8.5 customer experience score
  • 90% positive ratings from customer reviews

Click here to read the full report on SoftwareReviews Emotional Footprint Awards.

About SoftwareReviews

SoftwareReviews, a division of Info-Tech Research Group Inc., is a world-class IT research and advisory firm focused on providing the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

About Agiloft Service Desk Suite

Agiloft’s flexible Service Desk Suite includes all of the elements your organization needs to manage a complex service desk, complete with the configurability to easily add new business processes, users, and applications with our no-code platform. Customers may also choose to utilize 11 PinkVERIFY™ ITIL processes or configure a custom solution with only the elements most important to their business.

Click here to learn more about our flexible Service Desk Suite or schedule a customize demo to see what Agiloft can do for your organization.