This week Business Intelligence Group (BIG) announced Agiloft as a winner of its Excellence in Customer Service Award thanks to Agiloft’s company-wide focus and proven track record on customer success.
Agiloft is the only software provider in the industry to offer a 100-percent unconditional satisfaction guarantee on both software and services. This guarantee is a win-win for customers, who can request a refund within 90 days for any reason but very rarely do* because of the high quality of product and services.
With all teams at Agiloft centered on customer success, the company has been able to achieve:
-A 99.6% success rate for software implementations
-A 100% response rate, addressing all inquiries that came in during business hours within the same day
-A 97% ease of doing business score by customers
Agiloft has a unique but calculated approach to keep the focus on the customer with initiatives like monthly sales bonuses for all employees, free admin training and Help Wiki, and an active Agiloft user forum where customers can seek advice from Agiloft implementers.
"We've organized the company to ensure that our employees' interests are closely aligned with those of our customers," said Colin Earl, CEO at Agiloft. "That deep commitment to customer success has resulted in the group growing by 75 percent in the last 12 months."
For more on this prestigious award, read the press release.
To see Agiloft’s most recent awards, including being named PC Magazine Editor’s Choice, go to our awards page.
*After 20 years and thousands of implementations, this guarantee has only been invoked three times