A report has just come out in which Info-Tech Research Group evaluated the top 13 competitors in the service desk market: Agiloft, BMC FootPrints and Remedyforce, Freshservice, ManageEngine, Monitor 24-7, Quest KACE, Samanage, Servicenow Express, SysAid, TeamDynamix, TechExcel, and Vivantio.

Here’s a recap of the highlights:

  • Agiloft won the “Champion” award. The “Champion” quadrant is reserved for companies that receive high scores for most evaluation criteria—typically industry leaders.
  • Agiloft also ranked as “Best Value for Money” for the fourth time. This award
    charts each vendor’s product offering and business strength relative to its price point. We earned 100, which is the highest possible Value Score.
  • Sandi Conrad, director of Info-Tech Research Group, described Agiloft as “a deeply configurable, flexible application…. Out-of-the-box features support an immediate service management maturity level use case. Agiloft has expanded the out-of-the-box connectors to include external payment processes and document comparison features.”

This Info-Tech report backs up our claim that Agiloft’s enterprise service desk is highly customizable and fast to deploy—and also the best value on the market. With Agiloft, you no longer have to choose between customizability and cost: Agiloft offers a cost-effective solution that meets the needs of organizations in highly-regulated environments and grows as the business scales.

We appreciate the praise from this respected analyst firm. Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. But at the end of the day, our biggest commitment is to deliver value for our customers, so appreciate even more this comment from Alan Kurk, CIO of Information Technology at Texas A&M AgriLife:

“Agiloft has been a critical component of our centralized service desk architecture, supporting 6,000 users in a state agency and higher education environment across 290 locations…. It offers out-of-the-box readiness for a standards-based ITIL Service Desk environment. Having worked in top 50 companies, startups, state agencies, and higher education environments, I can see how Agiloft would be a great fit for any organization.”

— Alan Kurk, CIO of Information Technology at Texas A&M AgriLife

For more details, and to view Info-Tech Research Group’s complete Mid-Market Service Desk Vendor Landscape, visit: https://www.agiloft.com/Info-Tech-Mid-Market-Service-Desk.pdf