Agiloft support staff have bent
over backwards to help us solve problems,
even when we caused them ourselves!

– Brian Pollock, DCG Systems

About Us

Agiloft, Inc. is a trusted provider of agile business process software. Our unique platform enables our pre-built and custom applications to be tailored to your exact needs without writing custom code, so deployment times and costs are a fraction of those required for other systems.

Mission

To provide enterprise business applications that are guaranteed to go live on-time and on-budget, at less than half the TCO of other solutions.

Vision

To become the leader in enterprise business applications by removing the need for custom coding.

Values

Hire the best. Be the best. Act with integrity.

Example

A company spent 9 months and $250K developing an integrated system for time billing, RMA management, and customer support before they threw in the towel. We built an entire solution for them in one person-week, and they went live two weeks later.

A company spent months of effort trying to customize MS CRM to meet their needs before shelving the software. We built a complete solution for them in two weeks.

Example

Companies worldwide are using our solutions for Customer Support, Document Management, CRM, RMA management, and more. All these products use exactly the same code base. We provide a full range of APIs, but over 95% of our customers need no custom coding - everything is configured via the browser. The code that manages Sarbanes-Oxley compliance for Chevron is the same code that supports the distribution of organic lunches to school kids for a tiny startup in Marin County.

Example

We align our interests with those of our customers by providing the industry's only unconditional warranty, covering both software and all consulting fees. This ensures that it is never in our interest to exaggerate the capabilities of the software or to underestimate the implementation costs.

Leadership

Agiloft Executive Team

Agiloft has grown through a strong focus on engineering excellence and absolute dedication to world-class customer service. These values reflect the talent, experience, and commitment of its employees and partners. Unlike start-ups beholden to the short-term financial goals of their investors, Agiloft has enjoyed pure organic growth without outside investors, and is debt-free, profitable, and growing.

Colin Earl, CEO

Colin Earl, CEO

Agiloft CEO and founder, Colin Earl, is a software industry veteran with over 25 years of experience as a developer, product manager, and CIO. Colin worked at IBM, General Electric, and three start-ups before founding Agiloft in 1991. His vision was to accelerate the building and deployment of enterprise business applications by removing the need for manual coding. Under his leadership, Agiloft has achieved this goal, creating a market segment for agile business software. Colin's focus is on growing a world-class team and aligning the interests of staff, partners, and customers. He has an engineering degree from Imperial College, and moved to Silicon Valley in 1986.

Patricia Pritts, VP of Sales

Patricia Pritts, VP of Sales

With over 20 years of experience managing and supporting software products and custom solutions, Patricia leads the Sales team at Agiloft. Her broad experience includes senior managerial positions in software development, technical support, project management, and release management. Patricia's previous employment includes the U.S. Census Bureau, Claritas, Inc., Etak, Inc. (acquired by Sony Corp) and Tele Atlas. She has a B.S. in Mathematics with extensive course work in Computer Science from the University of Maryland.

Bridget Conrad, VP of Customer Services

Bridget Conrad, VP of Customer Services

Bridget has over 20 years of experience in Silicon Valley high tech firms, including working with enterprise customers to guide their process automation design, designing program enhancements, and managing and developing implementation staff. At Agiloft she manages the professional services and documentation teams, training programs, and support for partners and resellers. She graduated Summa Cum Laude from Yale and has a Ph.D. from City University of New York.

Richard Morgan, VP of Engineering

Richard Morgan, VP of Engineering

Richard brings over 30 years of engineering experience in AI, Decision Support, and software development to his role as Vice President of Engineering. He has previously worked with companies such as GM, HP, Procter & Gamble and Adobe and is now helping drive Agiloft's mission to create enterprise software that accelerates business processes and helps merge data silos. He holds an M.S. degree in Computer Science from San Jose State University.

Brandon Wright, Director of Partner Relations

Brandon Wright, Director of Partner Relations

Brandon brings over fifteen years of experience to his role as Director of Partner Relations at Agiloft. His experience includes C-level positions in the technology, education, and non-profit sectors where he was responsible for forming and expanding strategic partnerships that established nationally recognized educational technology products and services. He has a double major in Economics and Latin American Studies from the University of California at Santa Cruz.

Contact Us

Agiloft Headquarters

Agiloft Inc.
460 Seaport Court, Suite 200
Redwood City, CA 94063
Telephone: 650-587-8615 Ext. 1 for Sales, Ext. 3 for Support
US Toll-free: 888-727-2209 Ext. 1 for Sales, Ext. 3 for Support
Fax: 650-745-1209

E-mails:

  • For sales inquiries, to schedule a demo or to find a partner:
  • For service and support questions, log in here.
  • To report website problems:

International Sales

We have Partners in Europe, Asia, and South America and specialized VARs in North America.

Call us at 650.587.8615 Ext. 1 for partner contact information.

Directions

We are located in the heart of Silicon Valley, halfway between San Jose and San Francisco.

Take Highway 101 to Woodside Road/Seaport Blvd, and take the Seaport Blvd exit. Take a hard left turn at the third stop light, onto Seaport Court. Follow the road to the stop sign at the entrance to the office complex, veer to the left, and park.

We occupy several offices within the complex, so please take the stairs to Reception, as shown below.

History

Founded in 1991, Agiloft worked on major development projects for Cisco, Compaq, 3Com, and others before launching SupportWizard in 1996.

Although we designed SupportWizard as a customer support and helpdesk application, it was so flexible that customers began extending it to meet their needs in other areas.

We soon realized how much overlap there was between enterprise applications. They all needed workflow, email integration, business rules, graphical reports, API connectors, etc. Only the data model differed from program to program. The tables, fields and workflows were specific to each application.

We saw that if we could provide a way to define custom data models which automatically inherited all the other core functionality, it would be possible to create custom business applications without reinventing the wheel each time.

The key to success was enabling this deep customization without programming: The primary cause of failure for enterprise software implementations is that the software cannot be adapted to meet business requirements at a reasonable and predictable cost. Further, custom code makes systems very costly to maintain and upgrade.

The vision of Agiloft was, therefore, to enable the creation of custom, enterprise-class business applications without programming. We leveraged J2EE as the foundation for the adaptive platform and then built out-of-the-box applications on top of it.

These solutions implement industry best practices and benefit from the years of experience we gained implementing a variety of solutions for our customers. Because they retain the full flexibility of the adaptive core, they can also be rapidly customized to meet any business need. The result is that we are the only company able with the confidence to provide an unconditional satisfaction guarantee.

We've enjoyed pure organic growth from the start and are debt-free and profitable. With no debt or external investors we are able to focus on the long term needs of our customers, rather than the short term interests of investors.

The result has been steadily accelerating growth and over 3 million users now depend on Agiloft to manage their Service Desk, Contracts, Assets, Repairs, Changes, Billing, CRM, Regulatory Compliance, and custom processes.

Headquartered in Silicon Valley, we have partners and resellers in the U.S., UK, Europe, South America, New Zealand, and Asia. Our Dun & Bradstreet number is 83-607-8865.