Service Desk Suite Overview
Agiloft has deployed service desks for over 2.5 million named users at companies big and small. It is designed to address the most complex support requirements of sophisticated organizations. We used our decade of experience implementing internal and external support solutions for customers to design a robust suite based on service desk best practices.
Take our out-of-the-box, best practice starting point. Combine it with our graphical workflow editor, adaptive business rules engine, powerful searching, fine-grained access control, comprehensive reports and dashboards, and ease of customization. The result: a full featured system that can be quickly deployed at a fraction of the time and cost of other solutions.
Don't take our word for it! Agiloft recently won the InfoTech Analyst award as the most innovative and Best Overall Value product among mid-market service desks. View the Report Summary, or download the Full Report.
With Agiloft you will slash deployment time and reap the benefit of a faster return on investment. Because your administrator can make deep configuration changes using just a browser, the costs, delays and uncertainty of custom code are eliminated. Once Agiloft is in production, your company continues to benefit from our agile technology. Processes inevitably change, and your automation has to change with them. Now, you can make such changes quickly, without having to struggle with opaque and aging custom code.
The Agiloft Service Desk includes out-of-the-box templates with everything needed for an integrated system, starting with: internal helpdesk, external customer support, change management, asset management, and an alternative ITIL based version of the service desk.
The system extends beyond these core functions to also offer client and vendor contract management, project and task management, timekeeping, customer surveys, and even repair tracking. Turn these functions on or off as desired to implement a fully integrated, complete IT service desk solution.