Find out why 2.5 million users depend on
our Agile Customer Support solution
to provide world class customer service

Consolidate your support operations, reduce response times, and improve customer satisfaction with Agiloft's holistic customer support solution.

Benefits

Respond faster to customers

with an integrated system that contains all relevant customer information, giving support agents the details they need to resolve tickets quickly and accurately.

Capture tickets from anywhere

so customers can contact you however they like – by live chat, phone, email, social media, or web form – for true multichannel support. Convert chat transcripts into tickets with a single click.

Streamline your operations

with configurable case assignment and escalation rules, proactive case monitoring, and automatic notifications that keep customers and agents informed of all updates to their tickets.

Download Data Sheet

Info-Tech Best Overall Value

Awarded “Best Overall Value” three years in a row by Info–Tech Research Group

Features

Our Agile Customer Support solution was designed to enable world class support for complex products and services.

Workflow Automation

Improve consistency and control with fully customizable workflow and business rules that guide agents through your particular support process and automatically escalate tickets when necessary.

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Brandable Interface

Provide a seamless support experience that blends perfectly with your brand, and dynamic, personalized service that offers a unique set of options appropriate to each customer.

Self-service Portal

Empower customers to help themselves with a 24/7 self-service portal. A dynamic knowledge base with full text search gives customers immediate answers to common issues, anytime, day or night.

I enthusiastically endorse Agiloft. It's an excellent value and highly flexible. You'll be amazed at what you can do with it.

Tim Hicks, ArcaTech Systems
ArcaTech Systems

ArcaTech Systems increased their average customer satisfaction rating to 9.88 out of 10 after implementing Agiloft's Agile Customer Support solution.


Our Agile Customer Support application supports RMA Management, Repair Tracking, and Parts Ordering to ensure visibility and control throughout all of your return, repair, and exchange processes. Automate and streamline your RMA process using just your browser for a flexible solution that adapts to evolving business needs.

Benefits

Increase efficiency and speed

Standardize your RMA and repair procedures with powerful workflow and business rules automation that reduce time and guide technicians through your preferred processes.

Keep control of costs

Provide technicians with the information they need to instantly verify purchases, warranties and SLAs before authorizing service or ordering replacement parts.

Maximize customer satisfaction

Offer customers the ability to initiate returns and service requests at any time through the end user portal. Real-time status updates keep customers in the loop.

We're glad we made the decision to go with Agiloft, as it has proven itself to be flexible enough to keep growing with our needs.

Steve Bradley, MVTS Technologies
MVTS Technologies

Learn how MVTS streamlined their RMA management and reduced average support times by 60%.

Additional Features

Integrated Live Chat

Offer real-time, online help to deliver fast, personalized service. Improve agent productivity with concurrent chat sessions and a searchable library of standard solutions.

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Charts and Dashboards

Gain actionable insight into response times, agent productivity, SLA compliance, and more with configurable dashboards, charts and custom Excel reports.

Satisfaction Surveys

Keep your finger on the pulse of customer satisfaction and proactively address emerging issues before they become problems, with automated satisfaction surveys and alerts.

$65
per user
per month

with Unlimited End Users

Agiloft has flexible pricing packages to suit most budgets.

Whether you're looking for a Hosted Cloud solution or an In-house deployment, Agiloft has an affordable plan for your organization.

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Customers

Organizations ranging from startups to Fortune 100 companies depend on Agiloft's Service Desk solution to provide world class customer support.

  • ACT Conferencing

  • Conde Nast

  • Chevron

  • Hot Topic Media

  • Metrico Wireless

  • USA Mobility

  • ProFunds