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Whether you're looking for a Hosted Cloud solution or an In-house deployment, Agiloft has an affordable plan for your organization.
Assigned Power User. This is our main license type. An Assigned Power User license is used by someone who regularly works in the staff interface of the system, for instance as a support technician, contract manager, sales person, project manager, change approver, or marketing director -- essentially a user who has the authority to work on (edit) other people's records as well as his/her own. Assigned power user licenses are tied to a user, but if the user does not login for 30 days, they are automatically freed up. They can also be manually reassigned if an employee leaves the company.
Floating Power User. A Floating Power User license may be used by staff users who are infrequent users of the system - typically they might be managers, contract approvers, executives, and others who login for brief periods to create, view, edit, or run reports. They have the same privileges as an Assigned Power User, but their license is freed up as soon as they logout, so another staff person may use it. If you purchase 5 floating power users, up to 5 people may be logged in at one time under these licenses, and when one person logs out, the license permits another user to login and use that license. The cost of a Floating license is substantially higher than that for an Assigned Power User.
Unlimited End Users. We also offer a license for an unlimited number of end users which provides access to the built-in customizable End User Portal. End users may be internal employees or external users who are "customers" of the system. They interact with the system only through the End User Portal and can create records, view any records they are permitted to view, and edit only their own records.
While end-users are the customers of a service such as a support system, power users are the providers of the service. For example, they are the people who provide support, create contracts or manage such operations.
As an example, a company might have 4,000 employees who submit internal helpdesk tickets, 12,000 customers who create support tickets, 40 active support staff, 5 Contract and Legal staff managing contracts, and 50 potential approvers for contracts. Such a company might purchase Assigned Power User licenses for the 45 (40 + 5) named support and contract management users, a Floating Power User license for 5 users to handle the 50 infrequent approvers, and an Unlimited End User license for the external and internal customers of the system, which would provide individual logins and access for all the 4,000 internal staff and 12,000 customers.
Note: There is a minimum purchase of five assigned power users. Volume discounts apply for purchases of more than 25 users of a given license type.
With our hosted service, there is no software to buy, no server to maintain, while support and upgrades are included. We maintain the infrastructure so that you can focus on your organization's goals.
Take full control by going on-premise. Choose the server OS, database and upgrade schedule that suits your organization and integrate with backend systems behind the firewall.
On-premise or SaaS subscription? Either way, we guarantee your success.
SaaS hosted service and on-premise subscription include standard support at no additional cost. Premium Support may also be purchased. View our Support Plans for more details.
We recommend one week of consulting services by our experienced implementation team to ensure a well-designed implementation. Services are available on an hourly basis. We offer complete implementation packages on both an hourly and a fixed price basis, with the work performed remotely from our offices in Silicon Valley, or on-site. Most consulting is done remotely. View information about our consulting services.
The free edition includes approximately 95% of the Agiloft feature set. The main limitation is that it only supports 10 registered users - 5 staff users and 5 end users, support is only provided for the first 30 days and timer based rules cannot run as frequently.
The Free Edition can be used for evaluation or as a permanent solution for smaller organizations. It includes a free license for an administrator, five assigned power user seats, and five end users (for evaluation of the end user portal functionality). Additional licenses cannot be purchased for this edition - instead you can simply upgrade to the Enterprise Edition. Support contracts are not available for this edition, but consulting services may be purchased.