If Agiloft’s Service Desk System were a student at California Polytechnic State University, she’d have completed her bachelors and doctorate—having lived on campus for a decade. She would be a master in prioritization, savvy with escalating concerns, and know the names of over 70,000 students, faculty and staff. Needless to say, she’d be popular.
With upwards of 20,000 technical service requests per month, the ITS team at Cal Poly is probably grateful that Agiloft isn’t a student, but rather a dynamic and evolving solution that has improved their efficiency tenfold.
At a university recognized by Business Insider as one of the best computer science and engineering schools in America, the technical team has high standards for their systems and some almost impossible demands.1 “The experience exceeded our expectations in several ways. Agiloft is the right size, if I need to I can actually talk to the principles of the company and effect a change or get a response, yet the company is large enough to handle everything that comes along for our extensive user base. Agiloft is also savvy—always looking forward so that they can anticipate our future needs, they are already two steps ahead,” – System Administrator at Cal Poly State University – San Luis Obispo Don Ruxton.
Read the Cal Poly case study here: https://www.agiloft.com/cal-poly-case-study.pdf