Know Exactly What You're Getting After You Sign
Agiloft's support tiers are built around response speed, coverage depth, and how embedded you need us to be. Pick what matches your complexity.
Support Plans
We're here for the long run...
Agiloft has truly impressed me with its customer-focused approach and unwavering dependability. The employees exhibit an exceptional level of collaboration, ensuring that every client need is met with precision and care. Moreover, the product itself is remarkably user-friendly and intuitive, making it accessible for users of all technical backgrounds. This harmonious blend of dedicated support and superior software design sets Agiloft apart as a leader in its field.
Frequently Asked Questions
Yes. Tier changes are handled at contract renewal. If your needs change significantly mid-contract, contact your account team, we'll review options.
The escalation path is built into the platform. If an SLA expires without resolution, an escalation flag is surfaced automatically. Platinum customers have a named contact accountable for resolution.
Through the Help Center portal or directly via the Agiloft Community. All tiers include case submission access. Platinum customers can also reach their Named Support Engineer directly.
Admin on Demand refers to the service where Agiloft provides fractional administrators to help accelerate your journey to value. These administrators assist with user management, troubleshooting, contract template management, and other tasks to optimize your Agiloft solution.
No. Support plans cover break-fix and platform issues. Admin on Demand is operational bandwidth — configuration, enhancements, and routine administration. Most customers who use Admin on Demand also carry a support plan.
Not sure which plan fits?
