Flexible ITIL Service Desk and ITSM

Implement ITIL your way
with a Flexible ITIL Service Desk
that adapts to your service style

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft’s Flexible ITIL Service Desk solution.

The Flexible ITIL Service Desk is an alternative version of the Flexible Service Desk Suite. It includes all of the elements of the standard suite, integrated with ITIL terminology and preconfigured to include processes for Service Requests, Incidents, Problems, Change Requests, Configuration Items, Purchase Requests, and more.

Awarded “Best Overall Value” four years in a row by Info–Tech Research Group

The Flexible Approach to ITIL Implementation

Simply start with our out-of-the-box, best practice solution, which provides the full ITIL framework. Use what makes sense for your business, and turn off the elements that are not yet needed. Our adaptive technology makes it easy to customize the system to match the precise needs and preferences of your business, using just a browser – no coding required.

11 Out-of-the-box ITIL Processes

  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Service Asset and
    Configuration Management
  • Knowledge Management
  • Release and Deployment
  • Event Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management


Enhance your operational agility

with a system that easily adapts and scales to grow with you as your business evolves, so there’s never a risk of outgrowing the system.

Implement ITIL your way

with a flexible data model that can be rapidly customized to manage the services, relationships, and process flows that are right for your organization.

Deliver high-quality service

through a fully-integrated system that improves visibility and control through every step of your IT service processes.

Let Our Experience
Save You Time and Money

We have been assisting customers with ITIL and ITSM implementations for over a decade, and we know what works and what doesn’t. Our team has the proven expertise to help you design a cost-effective ITIL implementation that will provide the greatest benefit to your company. We are here to help guide you every step of the way.

From $45 per user per month

Agiloft has pricing packages to suit most budgets.

Whether you’re looking for a Hosted Cloud solution or an In-house deployment, Agiloft has an affordable plan for your organization.


Organizations ranging from startups to Fortune 100 companies depend on Agiloft’s solutions to increase the flexibility of their service desk.

  • ACT Conferencing

  • Conde Nast

  • Chevron

  • Hot Topic Media

  • Metrico Wireless

  • USA Mobility

  • ProFunds