Goodwill streamlines legal operations and boosts compliance with Agiloft

The challenge

Goodwill, headquartered in Phoenix with operations across San Francisco, California, and Frederick, Maryland, was managing its legal processes without a central system for contract management. The legal team had no centralized repository for contracts and lacked organized access to signed copies, creating significant compliance risk across the organization.

Without a structured contract workflow, the legal team struggled to share key performance indicators (KPIs) with the various business units it served. Contract turnaround times were slow, real-time visibility into contract status was nonexistent, and internal client satisfaction suffered as a result.

“Agiloft has been a godsend, quite frankly. It has really made our legal processes more efficient.”
– Mona Stone, Chief Administrative Officer and Chief Legal Officer, Goodwill

The solution

Goodwill selected Agiloft for its flexibility of configuration, ease of implementation, and proven track record with legal teams. The decision was further reinforced when an existing employee who had used Agiloft in a prior in-house legal department advocated strongly for the platform, citing its ease of use and straightforward implementation process.

The team found that Agiloft could be easily modeled to Goodwill’s specific needs and requirements, allowing them to configure workflows tailored to their legal operations without extensive technical overhead.

The impact

Since implementing Agiloft, Goodwill’s legal team has seen substantial improvements across compliance, visibility, and client service. The platform provided a central repository for contracts and ensured signed copies were organized and accessible — directly addressing the compliance gaps the team had faced.

The ability to share KPIs with business units transformed how the legal department communicates its value internally. Contract turnaround times improved significantly, and the team can now provide real-time feedback on when a contract is ready for execution.

“Our internal client satisfaction has increased substantially since implementation of Agiloft precisely because we can share more KPIs. We’ve improved the turnaround time of contracts. We’re able to give real-time feedback on when a contract may be ready for execution.”
– Mona Stone, Chief Administrative Officer and Chief Legal Officer, Goodwill

The results have made a measurable difference not just operationally, but culturally. By automating contract flow and improving the legal team’s responsiveness, Agiloft enhanced the department’s reputation within the organization and made life easier across the board.

“If a company is not using Agiloft, please consider automating your contract flow process. It will add so much ease to the legal department. It will enhance your reputation within your organization. And it will really make life easier all round.”
– Mona Stone, Chief Administrative Officer and Chief Legal Officer, Goodwill