Customers rank Agiloft top ITSM tool on Info-Tech

Agiloft values customer feedback above all else, that’s why we’re thrilled to be ranked number one on Info-Tech’s Customer Experience Awards for ITSM software. Based entirely on customer reviews, this award ranked software features and vendor satisfaction, and our flexible Service Desk Suite won based on the highest composite score. This confirms Agiloft’s excellence in customer service and adaptable software capabilities.

Here are a couple reasons our customers ranked Agiloft so highly on Info-Tech:

“Highly customizable, highly flexible.” – Joe Schonbok

Agiloft’s Service Desk Suite is built on our no-code platform, which enables rapid configuration of our out-of-the-box applications to meet customers’ unique company challenges and business processes, including incorporating ITIL framework or adding external Customer Support, Contract Management, or other key processes. The browser-based system gives customers the power to further modify their solution after the initial implementation, and the platform does not require any coding ability or software engineers to configure.

“Leading flexibility and ease of implementation” – Eric Novikoff

The greatest benefit of Agiloft’s adaptable software is its rapid deployment and reduced costs compared to traditional, code-heavy systems. In fact, Agiloft recently won a 2018 Gold Stevie Award for Customer Service Department of the Year because Agiloft did not go over budget on a single implementation in 2017 and came in under budget on more than 90 percent of projects. That earned Agiloft a rating of 97 percent for ease of doing business and a 99.6 percent success rate for implementations.

Info-Tech is an analyst research advisory group that produces unbiased research to help IT professionals make well-informed decisions for their business. In recent years, Agiloft has won Info-Tech’s Service Desk Champion and was awarded “Best Overall Value” for four years in a row.

Read why InfoTech consistently ranks Agiloft in the top spot for Service Desk Software in this report: Vendor Landscape: Mid-Market Service Desk Software.