Our flexible Customer Support solution was designed to enable world class support for complex products and services.
I enthusiastically endorse Agiloft. It's an excellent value and highly flexible. You'll be amazed at what you can do with it.Tim Hicks, ArcaTech Systems
ArcaTech Systems increased their average customer satisfaction rating to 9.88 out of 10 after implementing Agiloft’s Flexible Customer Support solution.
Increase efficiency and speed
Standardize your RMA and repair procedures with powerful workflow and business rules automation that reduce time and guide technicians through your preferred processes.
Keep control of costs
Provide technicians with the information they need to instantly verify purchases, warranties and SLAs before authorizing service or ordering replacement parts.
Maximize customer satisfaction
Offer customers the ability to initiate returns and service requests at any time through the end user portal. Real-time status updates keep customers in the loop.
We're glad we made the decision to go with Agiloft, as it has proven itself to be flexible enough to keep growing with our needs.Steve Bradley, MVTS Technologies
Learn how MVTS streamlined their RMA management and reduced average support times by 60%.
Organizations ranging from startups to Fortune 100 companies depend on Agiloft’s Service Desk solution to provide world class customer support.
Our flexible Customer Support solution is a component of the Flexible Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to Customer Support: