Use an integrated system that presents all relevant customer information. Give the right people the right information, to resolve tickets quickly and accurately.
Let customers know you care
Let them know you’re there, however they like to contact you – by live chat, phone, email, social media, or web form. With a click, convert chat transcripts into tickets. You offer true multi-channel support.
Intelligent case assignment, escalation rules and active case monitoring keeps your customers updated, with everything they need to know.
Our flexible Customer Support solution was designed to enable world class support for complex products and services.
Improve consistency and control with fully customizable workflow and business rules that guide agents through your particular support process and automatically escalate tickets when necessary.
Provide a seamless support experience that blends perfectly with your brand, and dynamic, personalized service that offers a unique set of options appropriate to each customer.
Empower customers to help themselves with a 24/7 self-service portal. A dynamic knowledge base with full text search gives customers immediate answers to common issues, anytime, day or night.
I enthusiastically endorse Agiloft. It's an excellent value and highly flexible. You'll be amazed at what you can do with it.Tim Hicks, ArcaTech Systems
ArcaTech Systems increased their average customer satisfaction rating to 9.88 out of 10 after implementing Agiloft’s Flexible Customer Support solution.
Increase efficiency and speed
Standardize your RMA and repair procedures with powerful workflow and business rules automation that reduce time and guide technicians through your preferred processes.
Keep control of costs
Provide technicians with the information they need to instantly verify purchases, warranties and SLAs before authorizing service or ordering replacement parts.
Maximize customer satisfaction
Offer customers the ability to initiate returns and service requests at any time through the end user portal. Real-time status updates keep customers in the loop.
We're glad we made the decision to go with Agiloft, as it has proven itself to be flexible enough to keep growing with our needs.Steve Bradley, MVTS Technologies
Learn how MVTS streamlined their RMA management and reduced average support times by 60%.
Offer real-time, online help to deliver fast, personalized service. Improve agent productivity with concurrent chat sessions and a searchable library of standard solutions.
Gain actionable insight into response times, agent productivity, SLA compliance, and more with configurable dashboards, charts and custom Excel reports.
Keep your finger on the pulse of customer satisfaction and proactively address emerging issues before they become problems, with automated satisfaction surveys and alerts.
Organizations ranging from startups to Fortune 100 companies depend on Agiloft’s Service Desk solution to provide world class customer support.
Our flexible Customer Support solution is a component of the Flexible Service Desk Suite, which includes all of the elements needed to manage a complex service desk. Learn more about how Agiloft can help you manage the business processes related to Customer Support: