Service desk tools have moved beyond simple help desk ticketing systems to integrated solutions with full-service management and automation. This Vendor Landscape report by the Info-Tech Research Group was designed for organizations seeking a mid-market solution for their Service Desk.
This research will help you:
- Understand what's new in the Service Desk market
- Evaluate Service Desk vendors and products for your enterprise needs
- Determine which products are most appropriate for particular use cases and scenarios
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