The Activity Log table can now be used as the basis for
rules. For example, if you wanted to run a rule when users
login that updates their user
record, or that notifies you if someone changes a rule or
workflow, you can now create a
rule to do that when the
relevant record is created in the Activity Log.
LDAP Wizard enhancement allows
suppression of group and team
With the new Group and Team Mapping options in the LDAP
wizard, you can choose not to update groups and teams from
LDAP after the first synchronization or login of a user. When
LDAP synchronization is run for the first time, user records
will be created with the default groups and teams value you
select in the next option. After that first import, you may
edit the group membership in the user record of EW at any
time, and LDAP will never overwrite this value when the user
logs in. This setting also affects the Primary Team field.
Email enhancement for Team
in Team table
The Team leader field in the Team table can now be used as
a normal user linked field. It can be populated as a linked
field along with the Team Name into another table, and then
the team leader for a team can be emailed in rules.
Enhanced installer supports rollback on installation error
EnterpriseWizard's enhanced installer supports the same
rollback facilities found when running the installer from the
Emails can include related table data and linked fields
with multiple values
Emails sent from within the system can now include related
tables and linked fields with multiple values in the body of
the email as well as in the included fields.
This makes possible the
creation of attractive, custom email templates that can
contain a related table, such as a price
includes the products/items included in the quote, or a repair
record that includes the parts and components for the repair.
Enhanced EW installer updates system-dependent binaries
EnterpriseWizard's enhanced installer stores information
about embedded mysql and jdk vervions and can update this
software automatically when necessary.
Important new linked field filter option
There is now a new option on the Option tab in the linked
field wizard that allows you to further restrict the records
from which the values may be imported. (Setup > Tables >
select table to edit > Edit > Edit linked field >
This meets the need to provide a limited
set of records to choose from based on some value in the
current record, for instance the company of the user
submitting the record.
Previous options included "Use
all values" and "Filter by saved search". The new third option
allows you to Filter records to those in which a field in the
source table bears some relationship to a field in the current
A typical use of this might be when a user from
a particular company submits a ticket, show him only the
linked products or locations or assets for his own company by
matching the company field in the ticket to the company field
in the source table. Previously this had to be limited by
group permissions and the filter couldn't be used for staff
people who had full permissions.
End-User Interface subtable access made more efficient
When end-users have permission to create records in only a
subtable of a main table, they will now see the name of the
subtable only in the New "Table" tab, and clicking that tab in
the end-user interface will take them directly to the
appropriate form, instead of an intermediate screen.
Calendar dialog includes 'Next' and 'Previous' links
The Calendar dialog now includes Next and Previous links
so you can move easily from one day to the next day, or the
New option for Linked field display
The application now includes a display option for linked
fields called "Source field display type with lookup".
Choosing this option causes the field to behave like a regular
choice field in a non-strict link situation and allows choice
selection, looking up and importing a record in a strict link
Enhanced relative date and time search option
A new feature in the Search dialog's Time Filter enhances
the options available when limiting to the hours of a specific
team. In addition to specifying a hard-coded team, you can now
choose the Team in a particular field in the record. For
example, if a ticket must be escalated after 5 working hours,
and you want to ensure the filter is looking at the working
hours for the Assigned Team only, you can use this new option.
The filter dynimcally works on whatever team value is in the
field you specify.
New tab-delimited option for Charts/Reports text output
In addition to exporting reports as comma-delimited text,
you can now specify tab-delimited text.
Scrolling the mouse wheel no longer changes choice field
values if they are first controls on form
When a choice field is the first field on a form, using
the mouse wheel to scroll down the form will no longer
inadvertently change the choice field's value.
New option for rule trigger upon edit
when edit is done by other
rules as part of
Previously, if rule A ran only upon editing of a ticket
and if a ticket was created, and if rule B running upon record
creation ran some action that changed the ticket, that action
was seen as an "edit" of the ticket, and thus triggered rule A
to run. This has been changed so that any rules running as
part of record creation do not trigger other rules that should
run only for edits. A checkbox has been added to the Edit
option and if checked, then the previous behavior is
reinstated - edit rules will consider edits made by other
rules to be edits even if done as part of record creation.
Working Hours dialog enables hours to span from one day to
If teams work evening hours into the next day, there was
previously no effective way to enter their working hours. New
logic has been added so that if the end time is an earlier
hour than the start time, the system interprets the end time
to be the next day, i.e.:
Sunday: 22:00 to 11:00 will
mean 22:00 Sunday to 11:00 AM Monday Monday: 22:00 to 11:00
will mean 22:00 Monday to 11:00 AM Tuesday
EW Setup option enables adjustment of JVM/MySQL memory
The EnterpriseWizard installer has been enhanced to enable
administrators to adjust JVM/MySQL memory parameters without
editing configuration files or scripts. To change these
settings, use the EW Setup utility in the Settings menu.
EW Installer includes new default MySQL users
In EnterpriseWizard's default MySQL install, 2 users are
now pre-created: ewwrite and ewread. A password is generated
randomly at install time for ewwrite. The administrator may
choose a password at install time for the ewread user. The
ewwrite user has full access to the database and is used by
EnterpriseWizard instead of root. The ewread user has
read-only access to the database and may be used by a customer
for accessing the EnterpriseWizard knowledgebase.
New Rule Action for automatic scheduled Import of data
There are many situations in which it is desirable to run
a regularly scheduled import/update of records in a table.
Typically synchronizing users with some other system might be
done this way. There is a new rule action type called Import
that can be run as part of a time based rule. To enable this,
create a rule with this kind of action on the table into which
you want to import records. As you define the action, you will
walk through the normal import wizard, map the fields from a
sample file, define the location of the import file and so on.
Installing using 'Restore KBs from dir' option writes logs
to \logs directory
When installing EW on any platform and setting the
'Restore KBs from dir' option, the system will write logs in
the common logs directory.
New Print format allows creation of custom printouts of
Mousing over the printer icon from the table view of
records, you can select New to create a print format which may
contain HTML text with specific fields inserted wherever you
like. It may include embedded related tables as well as
ordinary fields. The format is saved under a name and may then
be selected by any staff user to print out a record in the
EnterpriseWizard's "guest" user may no longer be deleted
To prevent loss of functionality because of accidental
deletion, EnterpriseWizard now prevents the deletion of the
Scheduled import supports custom delimitors
Import actions can now use text files delimited with
characters other than tab. To use another delimitor, on the
action's Data Source tab, define the character that separates
each field, and the character that encloses each field.
New option in admin console to control time-based rule
Previously, time-based rules were limited to running in 10
minute intervals. It is now possible to run time-based rules
in 5 minute intervals.
For users with purchased
versions of EnterpriseWizard, a new option has been added to
the Admin console to allow the administrator to set the
shortest interval used in time-based rules.
this new option, log in to the Admin console, and go to
Knowledgebases. Select the Knowledgebase, click Edit, and
click the Options tab. Select a Frequency for "Shortest time
interval allowed for time-based searches (in minutes)".
Improved error messages when exporting Knowledgebase fails
Error messages now indicate if a knowledgebase export
failure was caused by a communication problem with MySQL.
Hide tables from all Groups with single click
You can now hide a table from all user groups with a
single click. As an administrator, go to Setup > Tables,
select the table you wish to hide, and click the Permissions
tab. To hide the table from all groups, select the first
option "Hide the table from all users".
If you wish to
display the table to some users at a later date, go to Setup
> Access > Manage Groups and turn it on for those groups
Scheduled reports now use default CSS style sheet defined
for all users
Scheduled reports now use the default CSS style sheet
defined for all users in order to be consistent with the
application's look and feel.
Can specify order of actions in workflow transition
"Move Up" and "Move Down" buttons are now available in the
workflow's transition wizard so that you can specify in which
order actions and guards should execute.
Inbox shows number of records assigned to you for each
Use the Inbox area of the Search window to easily find all
the records in each table that are currently assigned to you.
Now, instead of just displaying "Tickets, assigned to you",
the search link also includes the number of records assgined
to you for that table (e.g. "5 Tickets, assigned to you" or "0
Tickets, assigned to you").
Calculation field display bug fixed for saved search and
Calculation fields previously displayed the Calculate button instead of a search box in saved searches. Now a value
can be entered to search on as a floating point.
Improved memory configuration for Solaris installations
Solaris installations use the correct environment
properties for improved memory configuration.