Sometimes due to rule priorities, it is critical to
separate field updates made by rules from changes made by
users. New operators have
been added to the advanced filter for searching to distinguish
between these types of
For example if a
user changes the state to Closed, previously if a rule ran
then that changed another field and then a second rule was
supposed to trigger based on the "last modification" being the
state changing to closed, the second rule would not have
triggered, because the last modification was the one made to
some other field by another rule.
Now, you can use the
operator "last user modification" for that state change search
in the second rule and the second rule will now fire, since
the last user's modification did include the state change.
Button added for editing
search in report
A button for editing the saved search has been added to
the report wizard.
Control over email sending and receiving added to
For backup servers it is desirable to be able to turn off
email processing. New environment variables have been added
and support for those variables, so that EW will not receive
or send email if the variables are set.
settings are: EW_STOP_MAIL_SENDER to
true EW_STOP_MAIL_RECEIVER to true
Mass edit wizard now allows
replace for email fields
Previously search and replace options were not available
for fields of data type email. Now they are available.
New timeout and warning messages available as global
There are two new global variables that can cause a popup
warning users they are about to be timed out and can then time
them out, at intervals set by the
disconnect_timeout is set by default on
new KBs to 360 minutes (6 hours)
warning_timeout should be set
to the number of minutes prior to the disconnect timeout that
you want users to be
warned (i.e. 5, 10, 15
To set the global variables in existing KBs,
go to Setup > System > Manage Global Variables and add
the entries as integer constants
New rule action permits
Rules can now run a new action called a Delete action that
automatically deletes the found records. This is useful for
automatically deleting records marked as spam by staff or for
automating timed cleanout of old records, for instance "Delete
all records older than 3 years and not published as FAQs".
conversion actions can work
Previously even when a rule ran a conversion action, a
dialogue appeared to the user who edited the record that
provoked the rule. Now when rules run conversion, they do so
silently without a confirmation dialogue.
new display types for linked field offer greater
In addition to the original display types, new display
types for plain text view only and plain text box with lookup
have been added to linked fields. The purpose of the new
options is to allow long linked text fields to be displayed
without hyperlinks and also to allow fields that contain URLs
to point to the real URL rather than to the linked source
record (using a plain text view display for a hyperlink will
cause the URL to work as a URL).
The plain text box
with lookup is a good option if you are using a field that has
a default value (such as user who creates a record) but often
need to look someone up (for a staff person creating the
record on behalf of an end user, for instance). It allows you
to overtype the content already in the field before clicking
the lookup icon so the search can be run immediately instead
of having to click the lookup, enter the text and click Go on
the lookup screen.
Calendar selection of wrong
date is fixed
There was a bug that caused
the calendar to provide the wrong date by one day when a user
selected to create
an entry for a date. This has been
Search on Team table from
linked field lookup
There was an error in using a search in a lookup on the
teams table. It has been fixed.
defaults based on field change now work on new tickets
Previously, a default value for a field such as "the date
the state changed to closed" did not work on new tickets,
because a new ticket was seen as having no previous value. The
logic has been changed so such defaults work for new and
existing records when the condition is true.
append only display option as
scrolled box no
longer breaks field
The option to display an append only text field in a
limited size box with scrollbar now works properly.
Calendar search now finds correct records based on date
Previously when using a calendar search criterion on a
date field, sometimes the results were a day off on either end
of the month due to time zone offsets that were added to the
date value. Now calendar searches work correctly on date