|24873||Improved the display of the Safari interface||Made several enhancements to the Safari-specific GUI that will improve the display of the "Rules" frame in the "Setup" menu.|
|24872||Improved the "all table" search||Enhanced the "all table" search functionality to support searches for non-ASCII symbol, as well as "all table" searches for all supported languages.|
|24859||Added support for long integer fields and elapsed time searches in If-Then-Else actions||Enhanced the evaluation logic of the If- condition of If-Then-Else actions. If-Then-Else actions can now include elapsed time searches and long integer fields.|
|24858||Restored missing Calculate button for visibility dependent calculation fields||Improved dependent field functionality. "Calculate" button can now be hidden/revealed along with the associated calculation field if there is visibility dependence on the field.|
|24825||Improved history record info retrieving||Improved the history functionality to better order records when many rules are executed simultaneously and some of them are executed in the background. All the modifications that are used in details are now obtained in ascending order.|
|24775||Provided support for custom timezone offsets||Improved the Date/Time functionality to support setting the knowledgebase time to a server offset.|
|24742||Added a warning to prevent the removal of Linked Fields or Actions if they are the basis of the default value of a Linked Field||Added a warning to improve the interface of Linked Fields of the type "Run the action XXX when the field YYY is first set or edited". Previously, it was possible to accidentally change such Actions or remove such actions without any additional warning. This would break the default value of the linked field. The Integrity Manager will now issue a special warning if a user tries to remove such an Action.|
|24678||Improved PDF printing functionality||Enhanced the printing functionality to allow the printing of PDF documents without including the
w:bookmarkStart/bookmarkEnd tags from the .docx template.
Note that the Print option now ignores bookmarks. If a template has bookmarks, the printed document will not have them.
|24621||Changes to the LDAP Wizard||Added an �Options� tab to the LDAP Wizard with the following options:
1) You can now enter an LDAP search so that only entries that meet the specified criteria will be synced or be able to login using LDAP credentials.
This option is set to 'Use all users' by default.
2) You can now control whether changes made in EnterpriseWizard will be synced back to LDAP.
Please note that this will only work if the LDAP user specified on the Login tab has authority to update the relevant fields in EnterpriseWizard.
This option is off by default.
|24609||Improved System Performance||Optimized the performance of the following EnterpriseWizard Subsystems:
Dictionary (DB Schema)
|24530||Improved Rule priority assignment logic||Improved the priority assignment system of the Rule Wizard. Priority now distributes more smoothly for each individual knowledgebase. The default priority value for a rule is the priority of the selected subtype + 1.|
|24442||Improved "Linked Record Action" menus||Enhanced the "Linked Record Action" menu:
1) Added an Edit button to the "Actions" tab of the "Linked Record Action" menu
2) Lists of Actions and Fields now display according to the current chain selection.
|24411||Improved ease of use for permission handling of Action buttons||Action buttons can now allow users to edit fields for which they do not have edit permissions. They can only edit the fields in the way governed by the Action button.|
|24288||Improvement of the 'Reimport source value' option||Improved the "Reimport source value" functionality to allow for more intuitive mass editing.
Previously, users could not set up an "update field" Action on a non-unique field with the "reimport source value" option.
Now, the action will be run on the unique fields and inform the user which non-unique fields were skipped. Even if such an action fails, it will not generate an error that prevents the user from saving a record and it will not roll back other rule actions.
|24275||Improved sorting, counting and switching functionality in the "All Communications" table||Improved the display abilities of the "All Communications" table for large numbers of records.|
|24156||Improved the handling of related table permissions||Enhanced the handling of related tables permissions to make the process clearer. Related tables now handle permissions in
the same way as standard tables.
A user does not see the table upon creation unless his group has 'Create own' field permission for the related table in the current table.
After creation 'View own' and 'View other' permissions define whether the table is visible to users.
|24114||Improved Internet Explorer 9 support||Made several enhancements to the Internet Explorer GUI|
|24074||Added a new setting for the FAQ Wizard||Added a new setting to the FAQ Wizard that allows admins to define something other than Natural Language as the default search operator.|
|24049||Added permissions restriction for the Mass edit screen||Mass Edit now only shows the fields the user has the right to edit on the wizard. This applies both to staff users and end-users. Users do not see the labels of fields they can�t edit.|
|24019||'View' wording and permissions are changed||Changing the menu bar wording from Set View to Views. Also, when a group has the lowest view permission (Don�t Allow Creating/Editing/Deleting), group members do not see the New or Edit options at all on the views drop-down.|
|24014||New 'Search' permissions restrictions||Improved the "Search" permissions control by hiding the "New", "Edit" and "Manage" options of the "Saved Search" tab from
users without the proper permissions.
This permission level also eliminates the confusing advanced search options from access by end users in the widget-based EUI. Users can still run the searches in the standard search block, but they cannot create advanced searches.
|24002||Added support for the conversion to and from Multi-Linked Fields||Added support for the conversion of Multi-Linked Fields to Linked fields as well as the conversion of Linked Fields to Multi-Linked fields.|
|23957||Improved Rules to run alongside simultaneous Reports||Improved the function of Rules so that they can now function even when large numbers of reports are running.|
|23944||Added a web-based graphic user interface for ew-control utility||Added a web-based GUI to ew-control utility. This new interface can start, stop and restart services, send a broadcast
message, create memory dumps just as the ew-control command line utility can.
The web-based GUI can be found in EWROOT/Setup. To access it, run Setup and open the GUI web interface in your browser. Then, click on the "Service control" item in the left menu.
|23914||Improved string concatenation formula||Improved the concatenation formula so that formulas like $summary + $customer_cell do not return null if one of the operands is null. Instead, it returns a proper string concatenation.|
|23853||Added the option to turn Web Service On and Off from the Knowledgebase||Added an option to the Knowledgebase which can activate or deactivate Web Services. The option can be found in the
"Setup" tab under "System".
This option will only work if there is an "Enterprise" or "Web Services" license installed.
|23848||Added an option to allow email sending immediately instead of as a background process||Implemented new option in the "Email" Action dialogue in the "General" tab. This option prevents rule actions from deleting or changing record data until emails prepared using that record's data are sent.|
|23755||Added attached file exporting||Improved the export function with the option to export attached files with their corresponding records. The option can be found in the "Data Format" tab of the "Table Export" menu.|
|23613||Removed maximum length for formula fields||Improved formula field functionality to allow formulas of any size.|
|23538||Improved mandatory password modification functionality to support EUI2 interface||Improved the EUI2 interface to support the requirement for users to modify their passwords on their first login if that option is selected.|
|23505||Added sorting option to Linked Field records||Added the option to select the display order of linked field records displayed in a drop-down value list. The records can be sorted by Alphabetical order or Linked Filter Sort order. The option can be found in the "Display" tab of the Linked Field wizard.|
|23363||Improved permission logic for Actions||Improved the logic for Actions so that Actions performed by Action Buttons and Actions performed during regular ticket updates treat permissions identically.|
|23300||Improved parent-child table filter logic||Improved the logic used by table filters so that filters applied to parent tables no longer necessarily apply to child tables. Child tables can now have separate filters from parent tables.|
|23281||Added auto-completion for linked fields||Added auto-completion for linked fields which include a text box and can contain unique values. Such fields will now suggest possible values in a drop down menu based on the first few letters that are typed.|
|23280||Added option to open EnterpriseWizard windows in new tabs||Implemented an option that will cause EnterpriseWizard windows to open in new tabs rather than new windows. You can
find this option in the "Preferences" menu of the "Home" tab.
Note that this option will only work if your browser allows the opening of new tabs.
|23278||Added support for Multi-value Linked Fields in FAQs||Improved the FAQ functionality to allow Multi-value Linked Fields.|
|23246||Cascade default recalculation is fixed for Linked Fields||Improved the cascade default recalculation for Linked Fields to allow for proper recalculation of Linked Fields which are restricted by search on another Linked Field.|
|23095||Improved Activity Log to track EUI2 login records||Enhanced the Activity log to properly track and record EUI2 logins.|
|23053||Added Time Zone support||Implemented a new feature, Time Zone Support, which can enter times based on different time zones relative to the
knowledgebase, browser, or user. Different fields may be displayed in the different formats. The "Knowledgebase" Time Zone
refers to the location of the central Knowledgebase, the "Browser" Time Zone refers to the current location of the user, and
the "User" Time Zone refers to the primary location of the user which is listed in his "Contacts" file.
Also added a new timezone_label_display global variable which controls the display of the Time Zone next to the field.
Also added the possibility to search by Knowledgebase or User time.
Note: These options have no effect upon how the system stores data, they only affect how information displays in the record and table view. They do not affect charts, reports or output files in formats such as Excel or ASCII. These files must be in Knowledgebase time to control compatibility of exports and imports.
|23039||Disabled navigation buttons of the Table wizard during rule editing||Disabled the navigation buttons of the Table wizard during rule editing to prevent confusion between Rule navigation buttons and Table navigation buttons. Previous accidental navigation could cause the loss of unsaved data.|
|22871||Improved the "Layout" options||Made the following enhancements to the options in the "Layout" tab:
1) Removed the colon from the left of the input box when the field property was defined to display only the "Input instruction".
2) Increased the wrapping limit to 100 characters. The wrapping option is available in the "Layout" tab under, "Alignment options", "Set additional spacing options" and "Wrap labels after".
|22822||Enlarged the "Formula" box||Enlarged the "Formula" box to 90 characters wide by 3 row high. This should make the "Formula" box easier to view and use.|
|22800||Added a "Today" option to the "Start Date" dropdown for the relative date filter in Reports||Added a "Today" option to the "Start Date" dropdown for the relative date filter in Reports|
|22770||Improved exporting functionality for Excel tables||Improved export functionality for the .xls format to support a wider set of unicode characters in sheet names.|
|22749||Added ability to use calculation fields as a source for another calculation field||Implemented the ability to use calculation fields as the source for other calculation fields. This feature significantly extends the usefulness of calculation fields, especially for billing systems.|
|22699||Added a "Minimize" icon for widgets||Implemented a "Minimize" icon to the upper right corner of each widget. This button minimizes the widget to the title row. While the widget is minimized, it is replaced by a "Restore" icon that returns it to its previous size.|
|22594||Improved record creation through Related Tables||Improved the record creation functionality of Related Tables. Related Tables can now create records when Linked Fields are used as the source of other Linked Fields with "Multi-value" enabled.|
|22569||Added ability to send embedded tables in email body||Implemented an ability to send emails with embedded tables. The following changes have been made:
1) Users can now insert field variables including all linked data types into the body of the email. This includes multi-value links, embedded search results and communications search results. Fields of this type are also available as included fields under "Fields from Ticket" under the "Insert" menu.
2) Fields that result in embedded tables use the size and color scheme as defined by the default view of that record.
3) Embedded tables use the visibility permissions of the source table, regardless of whether the field was inserted manually or shown among the included fields.
|22490||Improved the default calculation logic of "Elapsed Time" fields||Improved the default calculation logic of "Elapsed Time" fields.
There was a problem with default calculation if the start condition was based on a field having a certain value and the end condition was based on the same field having a different value.
|22437||Improved the table label visibility controls||Improved the table label visibility controls to make it possible to hide the table label above the "My Items" screen in EUI1 and EUI2.|
|22390||Added search filters to Related Tables||Implemented a possibility to filter records within a Related Table.
If a user runs a search within a related table, it is always run as a �refine� search on the filter of the related table itself. This is true even if the user runs a saved search from the drop-down menu that will be joined to the filter on the related table.
Also added the same search functionality to the "Search Result" data type in the "Communications" tab.
|22388||Added vertical scrolling support to the "Staff" home page||Implemented the option to expand the home page beyond the height of the monitor.
This option is available in the "Layout" tab of the Home Page Setup wizard.
If the user chooses to allow the rows to expand, then it is possible to select the maximum vertical size for each row in pixels.
Note that if the content of a particular row does not require the vertical space, then it will be reduced in size to the needed height.
When the user chooses the new options, the total size of the home page will be calculated by adding up the maximum row values. Then the size will be reduced based on the actual data.
|22378||Improved printing capabilities for large numbers of records||Improved the ability to print large numbers of records. The printable number of records is determined by calculating free memory against the sum of the average data size of records and the size of the template. The internal xml size of .docx documents is limited to 50MB. The system will print a warning if a document exceeds that size.|
|22219||Improved Chart sorting to support the use of First/Last or Duplicate filters||Improved the Chart sorting logic so that the system will now properly sort records even when a First/Last or Duplicate filter is used.|
|22216||Added warnings to prevent exceptions||Improved the warning logic so that warnings will prevent actions which are known to cause exceptions in large table modifications.|
|22176||Improved warnings to handle errors in mathematics||Improved the warning logic so that formulas that are filled in using improper mathematics (such as division by zero) no longer cause errors. Instead, the system provides a warning and the rest of the rule will run, ignoring that field's update. This will prevent the loss of saved data or the failure of otherwise valid updates.|
|21857||Improved Import Action functionality to support xml and Excel files||Improved Import Action functionality. It now allows the importing of xml and Excel files. These were always allowed for manual imports. They are now available for scheduled imports.|
|21753||Improved utf-8 encoding support in html reports||Improved the code responsible for saving html reports. Saved reports now maintain utf-8 encoding and show accent marks and other special characters when the reports are opened.|
|21728||Improved hotlinking support in the Widget-Based EUI||Improved the hotlinking capabilities of the Widget-Based EUI to properly support FAQItem hotlinks.|
|21602||Improved EUI to support Google Single Sign On||Added Google Single Sign-On support for the EUI. Users may now login to the EUI through hotlinks.|
|21566||Added option to set jboss through the "Setup" menu||Added the option to run the jboss start command line through the EnterpriseWizard "Setup" menu. This option is available in the "Settings" menu of the web interface. These option will be stored between EnterpriseWizard updates.|
|21534||Hid "list of tables" menu in Linked Field searches for users without create permissions||Hid the "Create <list of tables>" menu in Linked Field searches for users without create permissions. This should reduce some confusion and reduce clutter in the interface.|
|21498||Improved the "View Apply" options||Added a new option to the "View Apply" menu which applies view options to all newly created teams.|
|21420||Added support for custom labels in chart summaries||Implemented the option to insert custom label names to help clarify chart summaries.|
|21362||Improved the structure of Global Variables||Made the following changes to improve the structure of Global Variables:
1. All EnterpriseWizard functionality constants must be defined in the constants-registry.xml file. Constants not described here cannot be used. This is done to improve consistency among developers.
2. Added a new tab to the Constants Management wizard that contains a list of all allowed constants for a given knowledgebase. An admin can add constants to this list or change their values or notes.
3. Manual constant creation is possible at a customer's request.
|21289||Improved the 'Include encrypted id in subject' option for user-sent emails||Improved the 'Include encrypted id in subject' option by making it possible for users to enable it for a particular email without turning it on for the whole table by default.|
|21082||Added new display and search features to the "Link to single field from other table" option||Introduced new display options for links to a single field from one or more tables with multiple values enabled.
1) Added the option to display the values of multiple value boxes with popup selection lists as hyperlinked values with lookups.
By default this option is disabled.
2) Changed the Linked Field search for multiple value boxes with pop-up from a "Selection" list, which did not allow the deselection of items, to a Linked Field search window.
3) Added a "Remove" button next to each item in the "Items" list.
4) Added an "Add link to source record" option that relates to multiple value boxes in which items are represented as hyperlinks.
|20529||Added support for STARTTLS SSL to SMTP hosts||Added support for STARTTLS SSL for SMTP hosts. They may now be configured and used without errors.|
|20430||Added support for using PostgreSQL as a database server||Added PostgreSQL to the list of supported database server types. It is now possible now to install EnterpriseWizard on an external or "Embedded" PostgreSQL server.|
|20110||Improved drop-down integer list default functionality||Improved integer fields functionality to properly support empty defaults when integers are displayed as a choice list.|
|19719||Security Enhancements||Introduced a control that requires users to enter their old password when changing the password in their own user record.
If the user fails to enter the correct password, his changes will not be saved.
Introduced a control that adds a "wrong attempts" count which will lock the account after a set limit is reached.
Introduced a 'Password re-usage' option to the password wizard that prevents users from reusing a password that they have used before.
|18374||Added a #ew_languages_all macro for EUI2||Introduced a #ew_languages_all that shows all available languages. This macro has the same parameters as the #ew_languages macro, which shows only the languages available to the current user.|
|14279||Improved the "Custom" search filter for top tables||Improved the functionality of the "Custom" search filter so that custom searches can be properly created, applied as the default and saved. Table records will be displayed according to the search results.|
|12938||Added configuration capabilities to the "Chat status" and "Calendar" modules||Added a new "Left Pane" tab to the "Preferences" menu. This tab contains the following checkboxes:
Show My Assigned
Show Last Opened
The user may now configure which modules are visible.
|24765||Fixed error with multiple email sending||Fixed an error which would cause multiple recipient emails to send incorrectly if some of recipients had no full name and the outbound email was set to include the name of all recipients in the email body.|
|23417||Fixed Validation Rule logic||Enhanced the logic of Validation Rules to fix a rare issue involving improper permissions. Validation Rules no longer take permissions into account.|
|23145||Improved conversion logic to better support EUI parameters||Fixed an issue with conversion logic that prevented conversion of records for users logged into the knowledgebase through a hyperlink with the parameter GUI=No.|
|23090||Improvement of Linked record update action functionality||The linked record update action allows email actions to be triggered in records linked to a parent record. Previously we
observed some problems with including variables pulled from the parent record in the email.
This problem is fixed. When the user creates an email action through a linked record action, they see the parent fields tab when inserting variables into the email.
|22823||Fixed error with 'Show Date Format' box||Fixed a bug which made it impossible to deselect "Show Date Format". It is now possible to deselect this box normally.|