- Can I be billed monthly or quarterly?
- What’s the difference between On-premise subscription and Hosted service?
- Do you offer discounts?
- Can I try Agiloft for free? Do you need credit card information?
- Do I need a paid support plan?
- What are the differences between your Service Desk, CLM, and Workflow/BPM products?
- Only some of our users need to use the CLM features, most just need Service Desk. How are the licenses priced for mixed uses?
- Which edition do I need: Professional, Professional Unlimited, or Enterprise?
- What is a Portal User?
- Will my data be secure?
Can I be billed monthly or quarterly?
All subscriptions are billed annually, unless a multi-year term has been arranged. Licenses purchased partway through your billing cycle are prorated based on the number of months remaining for the current term.
What’s the difference between On-premise subscription and Hosted service?
The pricing tiers are the same for both on-premise subscription and hosted service. With hosted service, we maintain the infrastructure and all you have to do is log in. On-premise customers maintain their own servers and are responsible for installation, upgrades, and backups.
Do you offer discounts?
Yes, we provide discounts to government, educational, and qualified non-profit organizations. Volume discounts are available starting at 25 licenses. Contact us today to inquire about discounted pricing.
Can I try Agiloft for free? Do you need credit card information?
You can try it for free today. Agiloft’s Free Edition is always free and no billing information is required to sign up. You can quickly set up a free hosted project or download and install it on a server you manage. The Free Edition can be used to evaluate the product’s features and scalability at no cost. The free hosted trial project remains available indefinitely, as long as you log in at least once every 30 days. See Compare Editions for a list of available features and limitations.
Do I need a paid support plan?
All Agiloft subscriptions come with Standard Support: a 24/7 web portal to submit tickets and view FAQs, telephone and chat support during standard business hours, and all upgrades and enhancements to the software. Premium Support plans are available for customers who need assistance outside of standard hours, and include a designated support representative, priority case routing, and a system health check. Premium support packages are available for both hosted and on-premise subscription customers.
What are the differences between your Service Desk, CLM, and Workflow/BPM products?
All Agiloft products are built on the same robust platform that is fully configurable and adaptable to your organization’s changing needs. Service Desk applications focus on internal or external support, while Contract Lifecycle Management (CLM) includes advanced contract lifecycle management features like contract authoring and print templates, approval workflows, contract comparison, clause library and e-signature integration. To map a custom process, our Workflow/BPM product is appropriate. Give us a call and we’ll help you determine which product is the best fit for your needs.
Only some of our users need to use the CLM features, most just need Service Desk. How are the licenses priced for mixed uses?
Contact your sales representative, or firstname.lastname@example.org, and we will prepare a quote based on the users and their usage requirements.
Which edition do I need: Professional, Professional Unlimited, or Enterprise?
The main considerations are whether you need access to APIs and whether you will have additional users accessing the system through a portal.
The Professional edition is appropriate for those without multi-language or integration needs and who do not have portal users. Those with portal users will use the Professional Unlimited edition. See the following question, What is an Portal User?, if you are uncertain as to whether you will have portal users, or contact email@example.com for guidance.
The Enterprise edition provides integration functionality via API (Web Services, REST) and scripting for custom integration with external systems.
What is a Portal User?
We offer a license for an unlimited number of portal users which provides access to built-in, customizable portals.
Portal users interact with the system only through a simplified interface, or portal, and they do not have access to charts and reports. They can create tickets or requests and view any records they are permitted to view. Their edit permissions are strictly limited to editing records they own, such as their own requests.
- In a Service Desk deployment, portal users would typically be the customers or internal employees submitting tickets to the system.
- In a Contract Management deployment, portal users may be vendors or customers with permissions-based access to their contracts and other documents such as W–9s, onboarding documents, and performance reports.
Will my data be secure?
Yes, Agiloft takes security very seriously. All access to hosted servers is encrypted through use of SSL technology. A firewall restricts server access, and for customers who elect to use a dedicated server or deploy on-premise, we can configure the firewalls to only allow access from specific IP addresses. For additional details on how your data is protected, please refer to our Security Policy and SaaS Specifications.
In addition, Agiloft offers on-premise licenses for those with demanding requirements that include installing Agiloft on a server that you manage.