Agiloft Recognized as a Service Desk Champion and Awarded “Best Overall Value” for Third Year in a Row by Info-Tech Research Group

Agiloft support staff have bent over backwards to help us solve problems, even when we caused them ourselves!

-Brian Pollock, DCG Systems

Agiloft Recognized as a Service Desk Champion and Awarded “Best Overall Value” for Third Year in a Row by Info-Tech Research Group

Solution lauded as an “easy-to-use, highly configurable SaaS product at a relatively low price”

REDWOOD CITY, Calif., March 4, 2015 /PRNewswire/ — Agiloft, Inc., a trusted provider of agile business process software, has been ranked as a Champion in Info-Tech Research Group’s Mid-Market Service Desk Vendor Landscape. Companies appearing in the Champion quadrant of the Vendor Landscape have received high scores for most evaluation criteria, offer excellent value, have a strong market presence, and are usually the trend setters for the industry.

Agiloft was also awarded “Best Overall Value” for the third year in a row, once again earning the highest possible Value Score of 100 in the report’s Value Index. The Value Index catalogs each vendor’s product offering and business strength relative to its price point.

“This report reflects the fact that Agiloft’s enterprise service desk is not only a leading solution, but also the best value on the market,” said Colin Earl, CEO of Agiloft. “We offer our customers the advanced features they need out-of-the-box, along with the ability to quickly customize the solution to their exact needs, at a fraction of the cost of competing vendors. There is simply no vendor that can compete with Agiloft on affordability, technical features and depth of customization.”

“Agiloft is a full service, out-of-the-box solution designed for fast implementation and customization,” Sandi Conrad, Director, Info-Tech Research Group, states in the report. She continues, “The granularity of role based security, customization and cloud provisioning makes Agiloft a favorite for Managed Service Providers and highly regulated organizations.”

Agiloft customers agree:  “Agiloft has been a critical component of our centralized service desk architecture, supporting 6,000 users in a state agency and higher education environment across 290 locations,” said Alan Kurk, CIO Information Technology at Texas A&M AgriLife. “It offers out of the box readiness for a standards based ITIL Service Desk environment. Having worked in top 50 companies, startups, state agencies, and higher education environments, I can see how Agiloft would be a great fit for any organization.”

For organizations seeking an ITIL approach to Service Desk, the report also reveals that Agiloft offers one of the most complete sets of ITIL process capabilities.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. In this report, Info-Tech evaluated the top 10 competitors in the service desk market:  Agiloft, BMC FootPrints and Remedyforce, Dell, Kaseya, ManageEngine, Samanage, SysAid, TechExcel, and Zendesk. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.

To view Info-Tech Research Group’s complete Mid-Market Service Desk Vendor Landscape, visit:

About Info-Tech Research Group

With a paid membership of over 30,000 members worldwide, Info-Tech Research Group ( is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America’s fastest growing full-service IT analyst firm.

About Agiloft

Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft’s innovative applications for Help Desk, Contract Management, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit and follow Agiloft on Twitter, LinkedIn, and Facebook.

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