Agiloft Ranks on Capterra’s Top 20 ITSM Software List

Agiloft support staff have bent over backwards to help us solve problems, even when we caused them ourselves!

-Brian Pollock, DCG Systems

Agiloft Ranks on Capterra’s Top 20 ITSM Software List

Agile Solution brings agility and control to IT service operations.

REDWOOD CITY, Calif., March 2, 2017 /PRNewswire/ — Agiloft, Inc., a leading provider of agile business software, has been named one of the most popular IT service management solutions by Capterra, an online service that connects buyers and sellers of business software.

Agiloft’s ITIL Service Desk Suite continues to grow in popularity and is the only solution built on an agile platform that eliminates the need for manual coding. So, it is quick to configure, easy to manage and painless to upgrade.

A comprehensive feature set provides all the tools necessary for managing IT operations.

  • Best practice templates support all aspects of a service desk including service requests, incidents, problems, change requests, configuration items, purchase requests, and more.
  • Self-service portal provides 24/7 ticket submission, reduces staff time handling emails and calls, and empowers customers to resolve issues.
  • Complete audit trail with the ability to see the state of a record as it existed at any point in the past, for HIPAA, SOX and CFR21 compliance.

Agiloft can be implemented as a SaaS application or on-premise and recently received Pink Elephant certification in 11 ITIL processes, reflecting Agiloft’s commitment to industry standards and best practices.

“As the market for service desk software matures, IT directors seek more integrated solutions,” said Colin Earl, CEO of Agiloft. “It’s exciting to ride this trend, supporting the visions of leading companies.”

Agiloft modules extend beyond IT service management to virtually any business process such as asset or contract management and complete workflow automation. As a result, business users gain actionable insight from information that’s no longer siloed in departments and separate apps.

Capterra’s Top 20 Most Popular IT Service Management Software infographic ranking applies a proven evaluation algorithm to the help desk market.

About Agiloft

Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft’s top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit

Media Contact:
Alastar Kerpel
650-587-8615 ext 741

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