Agiloft Ranked Top ITSM Tool by Customers on Info–Tech Research Group Review Platform

Agiloft support staff have bent over backwards to help us solve problems, even when we caused them ourselves!

-Brian Pollock, DCG Systems

Agiloft Ranked Top ITSM Tool by Customers on Info–Tech Research Group Review Platform

Agiloft’s flexible Service Desk Suite receives highest composite score for software features and vendor satisfaction.

REDWOOD CITY, Calif., Sept. 27, 2018 /PRNewswire/ — Agiloft, a trusted provider of agile business process software, today announced that its Service Desk Suite was ranked the top ITSM tool in Info-Tech Research Group’s Customer Experience Awards for ITSM software. Based entirely on customer reviews, this award rates software features and vendor satisfaction, and Agiloft’s solution was awarded the highest composite score.

Agiloft’s Service Desk Suite provides complete, 360-degree control over all IT service processes in a customizable, user-friendly interface. With the out-of-the-box, best practice solution, customers can utilize 11 Pink Verified ITIL processes or configure a custom solution with only the elements most important to their business. Built on Agiloft’s no-code platform, the browser-based system empowers customers to modify their solution after the initial implementation, and the platform does not require any coding ability or software engineers to configure. As a company’s needs and processes change, Agiloft adapts and scales to grow with the organization, so there is never a risk of outgrowing the system.

“Customers are the ultimate judge of how well a product is meeting their needs, so I’m especially pleased to receive Info-Tech’s customer experience award,” said Colin Earl, CEO of Agiloft. “Agiloft’s business applications are designed to be deeply configurable without coding and our implementation team is passionate about working with customers to give them an exact fit.”

Agiloft’s software can be rapidly deployed and yields significant cost savings compared to traditional, code-heavy systems. Voting customers described Agiloft’s Service Desk Suite as “performance enhancing”, “transparent”, “efficient”, “trustworthy”, and “reliable”.

Info-Tech Research Group is an analyst research advisory group that produces unbiased research to help IT professionals make well-informed decisions for their business. Agiloft was named Info-Tech’s Service Desk Champion and was awarded “Best Overall Value” four years in a row.

For more information on Agiloft’s Service Desk Suite, please visit:

About Agiloft

Over three million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft’s top-rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and adaptable technology ensure rapid deployment and a fully extensible system.

Media Contact:
Alastar Kerpel
650-587-8615 ext 741

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