Agiloft Obtains Industry-leading PinkVERIFY™ Certification for 11 ITIL® Processes

Agiloft support staff have bent over backwards to help us solve problems, even when we caused them ourselves!

-Brian Pollock, DCG Systems

Agiloft Obtains Industry-leading PinkVERIFY™ Certification for 11 ITIL® Processes

ITIL Service Desk Offering Successfully Completes Third-party Assessment for ITSM Excellence

REDWOOD CITY, CA–(Marketwired – Nov 1, 2016) – Agiloft, Inc., a leading provider of agile business software, today announced it has received PinkVERIFY certification from Pink Elephant for 11 IT Infrastructure Library (ITIL) 2011 processes. PinkVERIFY is an internationally-recognized IT Service Management (ITSM) tool suite assessment that objectively assesses a software tool’s enabling features against ITIL terminology, functionality, integration and workflow requirements.

“Agiloft’s agile approach to ITSM and ITIL shows an ongoing commitment to industry best practices,” said David Ratcliffe, president of Pink Elephant. “With PinkVERIFY certification, enterprises will be certain that Agiloft offers a best-in-class solution for their IT service operations. Congratulations to the Agiloft team for this important accomplishment!”

Agiloft’s ITIL Service Desk enables enterprises to enhance operational agility by adapting and scaling to grow with the business. In fact, Agiloft has been recognized by Info-Tech Research Group for three years running as the “Best Overall Value” for mid-market service desk suites. TrustRadius has also named Agiloft a “Top-rated IT Service Management solution” after 110 in-depth reviews by software users. More than 2.5 million users from startups to Fortune 100 businesses rely on Agiloft for critical business applications.

“Our approach to ITIL and ITSM is unique in the market because we focus on creating the most agile platform possible for enterprises to adapt at-will, and with minimal coding,” said Colin Earl, Agiloft CEO. “Pink Elephant’s recognition of Agiloft’s capabilities is another mark of excellence for our ITIL Service Desk Suite and one that will provide additional confidence for enterprises seeking the best, most flexible offering for their business.”

The following Agiloft ITIL Service Desk processes are now certified:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management
  • Request Fulfillment
  • Event Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management
  • Service Asset and Configuration Management

For more information on Agiloft’s ITIL Service Desk, please visit

About Agiloft
Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft’s top rated product suites for Service Desk, Contract Management, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit

PinkVERIFY™ is a trademark of Pink Elephant Inc. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

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