Agiloft support staff have bent
over backwards to help us solve problems,
even when we caused them ourselves!

– Brian Pollock, DCG Systems

Agiloft Named A Top Rated IT Service Management Solution by Users on TrustRadius

Ranking based on 110 in-depth reviews and user ratings across 7 ITSM products

REDWOOD CITY, Calif., Oct. 21, 2015 /PRNewswire/ — Agiloft, Inc., a trusted provider of agile business process software, has been named a Top Rated IT Service Management solution by software users on TrustRadius. With an average rating of 4.8 out of 5, Agiloft is the highest rated solution on the TrustRadius TrustMap™ for IT Service Management Software based on average “Likelihood to recommend” ratings.

TrustRadius is the leading research platform for business software users to share authentic insights through in-depth reviews and networking. Every reviewer is authenticated and every review vetted before publishing. The TrustRadius ITSM rankings are based on 110 in-depth reviews and user ratings across seven ITSM products.

“We are honored to be named a top rated IT Service Management solution by software users on TrustRadius,” said Colin Earl, CEO of Agiloft. “Our Service Desk solution is consistently named ‘Best Overall Value’ by the analysts at Info-Tech Research Group, and it’s great to have the product validated as a leading solution by the business users as well. We offer our users the service desk features they need out of the box, along with the ability to rapidly configure the solution to their exact requirements, at a fraction of the cost of our competitors. There is no other solution that can complete with Agiloft on technical features, speed of implementation, and depth of customization.”

“First-hand insights from software users are incredibly valuable when selecting an ITSM solution,” said Megan Headley, Research Director at TrustRadius. “Agiloft receives high customer satisfaction scores among its SMB users on TrustRadius, who in particular like the flexibility of the product and the level of customer support.”

Agiloft’s complete Service Desk Suite includes all of the features needed to deliver exceptional IT service across the enterprise, including:

  • 24/7 self-service portal to allow end users to report issues or request services online
  • A library of standard solutions with full text search to quickly provide solutions to common issues
  • Configurable ticket assignment and escalation rules to ensure tickets are routed appropriately
  • Integrated Change Management to ensure continuity of service and reduce risk
  • Built-in Asset Management to track, configure, and maintain all software and hardware assets
  • Incident and Problem Management to identify and resolve the root causes of IT issues
  • Deeply customizable and dynamic access permissions for fine-grained security and privacy protection
  • Customizable reports and dashboards to provide precise metrics and insight into SLA compliance, asset reliability, and operational efficiency

For organizations seeking an ITIL approach to IT Service Management, Agiloft offers one of the most complete sets of ITIL process capabilities on the market. Agiloft’s ITIL Service Desk Suite incorporates ITIL terminology and is preconfigured to include best practice processes for service requests, incidents, problems, change requests, configuration items, purchase requests, and more.

To view the TrustRadius TrustMap™ for IT Service Management, visit

The TrustMap™ is a visual depiction of the best software products as rated by users on TrustRadius within each market segment. TrustRadius does not endorse any vendor, product, or service depicted in its TrustMaps and does not advise software users to select only those vendors with the highest ratings.

About Agiloft

Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft’s innovative applications for Help Desk, Contract Management, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit

Media Contact: 
Stefanie Gesiorski 
650-587-8615 ext. 724

About TrustRadius

TrustRadius is the leading research platform for business software based on authentic, in-depth user reviews. We help software users make better product selection, implementation and usage decisions. Every reviewer is authenticated and every review vetted before publication. Unlike simple rating sites, TrustRadius reviews are structured and substantive, averaging more than 400 words each. Reviewers can also update their reviews to keep them current. Founded by successful entrepreneurs and backed by the Mayfield Fund, TrustRadius is bringing transparency and efficiency to the $3.7 trillion business technology market.

Media Contact:
Bertrand Hazard

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