Agiloft Named a Service Desk Champion and Awarded “Best Overall Value” for Fourth Year by Info-Tech Research Group

Agiloft support staff have bent over backwards to help us solve problems, even when we caused them ourselves!

-Brian Pollock, DCG Systems

Agiloft Named a Service Desk Champion and Awarded “Best Overall Value” for Fourth Year by Info-Tech Research Group

Service Desk software recognized as a “full-service solution designed for fast implementation and customization”.

REDWOOD CITY, Calif., April 11, 2017 /PRNewswire/ — Agiloft, a trusted provider of agile business process automation software, has been ranked for the fourth time as a “Champion” in Info-Tech Research Group’s “Mid-Market Service Desk Vendor Landscape” report. Companies appearing in the Champion quadrant of the Vendor Landscape received high scores for most evaluation criteria and are typically industry leaders.

Agiloft also won the “Best Value for Money” award, ranking first in Info-Tech’s Value Index and earning the highest possible Value Score of 100. The Value Index charts each vendor’s product offering and business strength relative to its price point.

“This report reinforces that Agiloft’s enterprise service desk is not only highly customizable and fast to deploy, but also the best value on the market,” said Colin Earl, CEO of Agiloft. “Too often, enterprises face a choice between customizability and cost. Agiloft breaks the mold by offering a cost-effective solution that meets the needs of organizations in highly-regulated environments and grows as the business scales.”

“Agiloft is a deeply configurable, flexible application,” Sandi Conrad, Director, Info-Tech Research Group, states in the report. She continues, “Out-of-the-box features support an immediate service management maturity level use case. Agiloft has expanded the out-of-the-box connectors to include external payment processes and document comparison features.”

“Agiloft has been a critical component of our centralized service desk architecture, supporting 6,000 users in a state agency and higher education environment across 290 locations,” said Alan Kurk, CIO Information Technology at Texas A&M AgriLife. “It offers out of the box readiness for a standards based ITIL Service Desk environment. Having worked in top 50 companies, startups, state agencies, and higher education environments, I can see how Agiloft would be a great fit for any organization.”

For organizations seeking an ITIL approach to Service Desk, the report also reveals that Agiloft offers one of the most complete sets of ITIL process capabilities.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. In this report, Info-Tech evaluated the top 13 competitors in the service desk market: Agiloft, BMC FootPrints and Remedyforce, Freshservice, ManageEngine, Monitor 24-7, Quest KACE, Samanage, Servicenow Express, SysAid, TeamDynamix, TechExcel, and Vivantio. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes showcase the contribution of exceptional vendors by category.

To view Info-Tech Research Group’s complete Mid-Market Service Desk Vendor Landscape, visit:

About Agiloft
Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft’s top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit

About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group ( is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America’s fastest growing full-service IT analyst firm.

Alastar Kerpel
650-587-8615 ext. 741

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