Agiloft support staff have bent
over backwards to help us solve problems,
even when we caused them ourselves!

– Brian Pollock, DCG Systems

Agiloft Awarded "Customer Service Department of the Year" in 2018 International Business Awards®


Agiloft recognized for unique approach to customer service and proven track record of customer success.


REDWOOD CITY, Calif., Aug. 16, 2018 /PRNewswire/ -- Agiloft, a trusted provider of agile business process software, today announced it was honored with a Silver Stevie® Award in the “Customer Service Department of the Year” category in the 15th Annual International Business Awards®, the world's premier business awards program.

Agiloft's mission is to enable customer success through its suite of innovative software for contract management, service desk, business process management, and more. Agiloft earned the international "Customer Service Department of the Year" award for its unique approach to customer service and proven track record in supporting Agiloft users. The company also won a Gold Stevie award for "Customer Service Department of the Year" in the 2018 American Business Awards®.

In 2017, Agiloft's customer service department did not exceed the budget on any implementations and came in under-budget 90 percent of the time. It earned a rating of 97 percent for ease of doing business and a 99.6 percent success rate for implementations. Agiloft is so confident in its customer service team's capabilities that it offers customers an unconditional satisfaction guarantee on both license and services, a rare offer in the software industry.

“Our singular focus on customer success is a competitive differentiator and a key component of Agiloft's rapid growth both internationally and in the U.S.,“ said Bridget Conrad, VP and head of professional services for Agiloft. "Agiloft recently expanded to six continents and this international Stevie award highlights our ability to provide excellent customer service to companies worldwide."

Before configuring its software for a new client, Agiloft works with the customer to achieve a thorough understanding of business processes and workflow challenges. This foundational knowledge assists the implementation team in customizing the system to meet the client's vision. One of the department's foundational tenets is complete transparency in estimating project complexity and costs. To that end, the group provides detailed project plans that account for all contingencies. Meeting the project plan and exceeding expectations builds trust for customers that keep them renewing their licenses with Agiloft year after year.

The International Business Awards are the world's premier business awards program. More than 3,900 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 270 executives worldwide who participated on 12 juries.

“This year's Stevie Award winners in the IBAs are the most distinguished group of winners we've had yet,” said Michael Gallagher, president and founder of the Stevie Awards. "We raised the minimum average score from the judges required to qualify as a Stevie winner, so 2018 winners should be especially proud of their achievements."

To learn more about Agiloft, visit https://www.agiloft.com/. Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA

About Agiloft

Over three million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's top-rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and adaptable technology ensure rapid deployment and a fully extensible system.

Media Contact:
Alastar Kerpel
Agiloft
650-587-8615 ext 741

About the Stevie® Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com

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