With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Retreive the entire record as it existed at any point in time. Use configurable audit logs to track logins, IP addresses and generate alerts.
Configurable ticket assignment and escalation rules alert you to blockages and proactively escalate issues when necessary.
Follow-the-sun case assignment and support for teams working in multiple time zones and languages address the needs of global companies.
Agiloft is the only company in the industry with the confidence to provide an unconditional satisfaction guarantee that covers both software and consulting services.