888-727-2209
Flexible ITIL and ITSM Software
Top rated by analysts and users
Editors' Choice by PC Magazine
Awarded “Best Overall Value” four years in a row
by Info–Tech Research Group
Capterra Rating
Trust Radius Rating
G2 Crowd Rating

What we can do for you

Improve Consistency

Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster

The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Join 3+ million happy users

“Agiloft is one of the most caring and responsive vendors that I have ever worked with”, – Dave Ross, Cal Poly

Agiloft Customers
Shorenstein Realty Services
“I am generally very guarded in my vendor evaluations. In the case of Agiloft I give resounding kudos and a firm endorsement.”
Bob Kaplan, Shorenstein Realty Services

Features

End User Portal

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability

Retreive the entire record as it existed at any point in time. Use configurable audit logs to track logins, IP addresses and generate alerts.

Efficient Resolutions

Configurable ticket assignment and escalation rules alert you to blockages and proactively escalate issues when necessary.

Global Support

Follow-the-sun case assignment and support for teams working in multiple time zones and languages address the needs of global companies.

Out-of-the-box Flexibility with 11 ITIL Processes

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Release and Deployment
    Management
  • Request Fulfillment
  • Event Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management
  • Service Asset and
    Configuration Management

What Makes Us Different

  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding. Learn about agile software.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Straightforward pricing with no hidden fees or surprises.