Pricing $65 per power user per month
Includes unlimited end-user access with employee and customer portals
For example: If you have 20 power users supporting 5,000 customers and internal staff, everyone would have their own logins, but you would only pay $65 * 20 for the power users.
With a 24/7, self-service portal, employees are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow Help Desk technicians to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
Agiloft is the only company in the industry with the confidence to provide an unconditional satisfaction guarantee that covers both software and consulting services.