Customer Case Studies

We wanted a true partnership with our support vendor and we got it with Agiloft.

-David Hlavac, Hot Topic Media

Hundreds of companies have implemented Agiloft to automate a variety of business processes, from Customer Support and Help Desk to Sarbanes-Oxley Compliance, ITIL, Contract Management, and a host of other applications.

J.B. Hunt

Industry: Transportation

As one of the nation’s largest supply chain solutions providers, J.B. Hunt needed to consolidate information from 25,000 contracts into one single source of truth. With automated workflows, notifications, and a customized MS Dynamics integration, Agiloft contract management ensures efficiency and accuracy in J.B. Hunt’s business transactions.

Jeffco

Industry: Education

With over 150 schools and 86,000 students, Jefferson County School District (Jeffco) struggled with its process of vetting, approving, and purchasing software tools. Agiloft streamlined the process, empowering all staff with visibility and an efficient, flexible workflow.

CISER

Industry: Education

The Cornell Institute for Social and Economic Research (CISER) needed the most secure solution possible to automate the labor-intensive process of managing research data contracts. Agiloft Platinum Partner Spectrum Mobility implemented an Agiloft CLM solution that enhances efficiency and communication while securing critical data integrity and accuracy.

Boys Town

Industry: Non-profit

One of the largest child and family care organizations in the US, Boys Town, needed a way to manage contracts across three divisions with multi-layered, precise security permissions. Agiloft helped modernize this 100-year-old non-profit with a single automated and secure CLM solution.

UGI

Industry: Utilities & Energy

Energy distribution company, UGI Utilities, Inc., needed a better way to manage its Reading is Fundamental program, coordinating dozens of volunteers, 175 schools, and a prized wizard costume. Agiloft fully automated UGI’s volunteer management, including tracking materials and volunteer hours.

ASM International N.V.

Industry: Semiconductor

ASM International NV, a leading supplier of semiconductor process equipment, needed a CLM system that could handle the complexities of a multinational company. Agiloft streamlined ASM’s global operations by automating contract selection and enhancing security with precise, layered permissions.

Edale Ltd.

Industry: Printing Technology

Edale Ltd., a leading supplier of advanced printing technology, needed a robust CRM system that could extend to all parts of the business. Agiloft Platinum Partner Collins Tech deployed an Agiloft solution that aligned Edale’s most vital business processes, empowering sales and improving customer service.

Downingtown Area School District

Industry: Education

With 16 schools serving 12,000 students, Pennsylvania’s Downingtown Area School District needed a replacement for its antiquated service desk. Agiloft provided a centralized, education-focused solution that stretched beyond just a service desk and improved user experience across several departments.

La Jolla

Industry: Pharma & Biotech

La Jolla, a growing pharmaceutical company that develops therapies for life-threatening diseases, began to lose track of its 2000+ contracts in its home-built system. Agiloft configured a system that could accurately track La Jolla’s contracts, issue notifications, as well as integrate with its existing Coupa Spend Management System.

H.D. Smith

Industry: Pharmaceutical Wholesale Distribution

One of the largest national pharmaceutical wholesalers, H.D. Smith needed a full contract management solution that integrated with its existing SAP system. Agiloft delivered a hosted CLM solution that prevents missed deadlines and enables quick reporting to advise management on future contracts.

ISCorp

Industry: Cloud Services

ISCorp, a leader in data management, systems integration, and secure cloud solutions, needed a solution for its clunky IT service system. In six weeks Agiloft implemented a support desk with ITIL framework that shaved days off critical ITSM processes.

4infinity

Industry: Technology Services

4infinity provides digital deployments, services, and solutions to high-end retailers across Europe. 4infinity needed one system to manage all customer support and reporting in real time, which no CRM solution could handle, except Agiloft.

Northern Rivers

Industry: Non-profit

As the parent company of two human services organizations, Northern Rivers Family of Services is responsible for the care and support of more than 14,000 children and adults across New York. Using layered permissions and intelligent approvals, Northern Rivers leverages Agiloft to manage its complex contract and grant application processes.

Texas A&M International University

Industry: Education

Texas A&M International University educates, conducts research, and provides other public services. Deploying Agiloft Service Desk Suite has helped improve efficiency of support tasks, enabling it to focus on its mission.

Immersion Corporation

Industry: Digital Technology

Immersion Corporation is a groundbreaking developer and licensor of haptic technology. Immersion selected Agiloft to integrate its contract management process with Salesforce Sales Cloud in order to accelerate its sales cycles.

IAVI

Industry: Non-profit

IAVI collaborates with organizations to ensure the development of HIV vaccines and other biomedical tools. During its solution search, Agiloft provided a prototype system, which won the business. When implemented, the system reduced contract request response time, from weeks to days.

Project HOME

Industry: Housing Services Non-profit

Project HOME helps disadvantaged people in Philadelphia break the cycle of poverty. Since deploying Agiloft, its staff realized a 25% reduction in time spent looking for and managing contracts.

TierPoint

Industry: IT Services

TierPoint is a leading national provider of information technology and data-center services that’s expanding rapidly through acquisitions. With each acquisition, they’re able to extend their Agiloft ticketing system to meet the needs of the acquired company.

Cal Poly

Industry: Education

Cal Poly is a nationally ranked public university on California’s Central Coast. Since deploying Agiloft, the University’s IT team now handles more than ten times the initial volume of requests.

TaylorMade Golf

Industry: Sports

When Adidas announced the sale of TaylorMade to a private equity firm, the staff at TaylorMade needed to find and implement a new contract management system quickly. TaylorMade selected Agiloft and went live six weeks later.

El Dorado Irrigation District

Industry: Utility/Environmental Services

El Dorado Irrigation District is an irrigation special district serving nearly 110,000 residents in Northern California’s El Dorado County. Agiloft automatically handles many of the District’s low-value IT tasks so staff can focus on high-value needs.

FuelCell Energy

Industry: Energy

FuelCell Energy is the largest publicly-traded fuel cell manufacturer in the United States. With Agiloft, FuelCell Energy staff experience time savings, increased efficiency, and better governance over vital resources.

Seattle and King County

Industry: Government

Seattle and King County (Public Health) transitioned from their rigid legacy system to Agiloft Contract Management Suite to solve their unique, multi-dimensional workflow challenges while still reducing costs.

Aviation Technical Services

Industry: Aviation

ATS’s 1.2 million square feet of facilities across the US offer full program support to military, commercial, and regional aircraft operators. With Agiloft their staff can easily access contract details and deadlines while regulating access based on multi-layered permissions.

Ob Hospitalist Group

Industry: Healthcare

OBHG provides 24/7 Board Certified physicians who deliver real-time triage and hospital-based obstetric coverage. Their Agiloft solution streamlines insurance payment monitoring, automates tracking of equipment, and includes a complete contract management system.

Safe Horizon

Industry: Non-profit

Safe Horizon is the largest victim services agency in the United States. Agiloft’s intuitive, automated end-to-end system for contracts and payments tailored to the non-profit’s unique workflows freed it financial and legal resources to focus on advocating for victims rather than on paperwork.

Condo Analytics

Industry: Real Estate, Mortgages and Lending

Condo Analytics provides mortgage review services for major lenders, using Agiloft to automate surveys, orders, and task management. Implementing Agiloft halved turnaround times and enabled Condo Analytics to win new business.

CSF International

Industry: Financial and Legal

A restrictive RightNow installation was replaced by a fully integrated business process environment that includes Customer Support, Project Management, Contract Management, and Sales Automation, providing both increased functionality and cost savings.

DCG Systems

Industry: Semiconductor Manufacturing Analysis Equipment

A multi-faceted implementation including external Customer Support, CRM, Asset Management, and Contract management was done in record time.

Chester County

Industry: Government

Multiple business processes including asset tracking, vendor management, equipment repair, and license management were automated. As a result, response times have been cut by 30%, accuracy and auditability improved, and staff satisfaction increased.

Chevron Corporation

Industry: Oil and Gas

A global deployment tracks and enforces all changes to the enterprise accounting system, providing auditable records through workflow automation for strict Sarbanes-Oxley (SOX) compliance.

Conde Nast

Industry: Publishing

An integrated system for Change Requests, Ticketing and Asset Management reduced staff overhead, cut ticket creation time to 5 seconds, and provided comprehensive reports for yearly audits.

Enki

Industry: Cloud Computing Provider

An integrated solution for CRM, Customer Support, and Contract Management replaced the old CRM system and went live in less than ten days.

Lattice Semiconductor

Industry: Semiconductors

A license generation management solution automated license generation, tracking, renewals and distribution. With integrated contract management, alerts and escalations, it provides a complete solution for staff and an end-user portal for customers.

EMC

Industry: Information Technology and Services

A system was created to automate and manage partner onboarding, as well as provide full audit compliance.

101 Telco

Industry: Telecommunications Repair and Testing

Following an on-time, on-budget implementation, Telco Solutions has halved the time required for its most critical processes, unified its business, and cut the time for some operations from an hour to five minutes.

CareView Communications

Industry: Medical

Multiple custom business processes ranging from customer support to shipping, RMA, and installation procedures were integrated on the Agiloft platform without writing one line of code. The initial implementation took just one week.

Atrenta

Industry: Semiconductor Design Automation

An email-based support system was replaced with a complete customer support solution, including a customer portal for submitting support issues and accessing downloads, beta tests, white papers, documentation, and more.

Hopkins County Board of Education

Industry: Education

Automating ticket assignment, halving response times, improving customer satisfaction and reducing costs. Full ROI achieved on the software before paying for it.

East Virginia Medical School

Industry: Medical Research and Education

A complete contract management system with sophisticated search, workflow, and reporting was implemented in a few days. The result was reduced process times, centralized control, and improved auditability. All at half the cost of competing systems.

Hot Topic Media

Industry: Consumer Personal Growth Advice

Supported a content publisher and marketer’s rapidly changing business model and distinctly branded business units with one integrated system.

Carestream Health

Industry: Medical and Molecular Imaging Systems

A complex Vantive system was replaced with an improved web-based system in under 6 weeks, to manage service requests, change requests, procurement, provisioning, and integrate with network monitoring systems.

Lexnet Consulting Group

Industry: CRM System Integrator

Satisfying the ever-changing needs of reseller’s clients with the platform’s adaptability, multi-platform compatibility, and flexible licensing and sales models.

MVTS Technologies, LLP

Industry: Semiconductor Automatic Test Equipment Support

MVTS needed a full-blown global customer support system, including 24/7 global customer support and field service, online RMA and parts ordering, contract management, and billable time management. The system was built with only 40 hours of consulting.

SpisNet ISP

Industry: Internet Service Provider

Automating the addition of new customers, billing and other services. 100% ROI in less than a month.

Shorenstein Realty

Industry: Real Estate Investment

Facilitating task/issue resolution during strenuous property acquisition process for multiple Help Desk units.

Arca

Industry: Transaction Automation

A system providing support to external customers with FAQs and built-in customer surveys improved service and customer satisfaction.

Tektronix

Industry: Test Equipment Manufacturing

Tektronix uses Agiloft to manage website changes, marketing collateral and marketing operations requests.

ADG

Industry: Customer Relationship Management Service Provider

A branded customer support system for a sports registration business went live in less than 2 weeks, and was later extended to provide Help Desk, HR, and Accounting process automation.