For a full twelve months the employees of Eastern Virginia Medical School (EVMS) tried to make their new contract management system function to meet their needs. The software had appeared like the right choice during the sales pitch but its limitations became apparent soon after deployment. Vice President of Administration and Finance Mark Babashanian was in a difficult position. He could heed the warning signs or continue to charge ahead in the hopes that the issues would resolve with time.
1. User complaints
EVMS’s first significant point of concern was their users’ response, describing the system as ‘convoluted.’ Lacking strategic design elements and a friendly interface, it failed to deliver usability or functionality.
2. Unresponsive to change
Second, when Mark and his colleagues attempted to improve the system's templates and workflows, they found it too difficult to navigate and unresponsive to change.
3. Overpriced vendor support
Third, when they reached out for support from the vendor to make the necessary system alterations, they discovered that their requests came with a high price tag.
After a year with their new system, EVMS diagnosed it as beyond the point of resuscitation. They scrapped it and turned to Agiloft for help.
“The [Agiloft] team basically gave me a working system in a day, for free,” Mark said, adding that Agiloft is “less than a third the cost of the system that we had and around half the cost of other systems we considered—and those systems were lacking its functionality.”
With their Agiloft CLM solution deployed, EVMS was able to cut contract workflow times by 30 percent. They have also taken advantage of the customization to create separate interfaces for power users and end users. Read EVMS’s full story here.
Has your CLM solution begun to display early warning signs? If so, take a moment to learn more about PC Magazine’s 'Editors' Choice' contract management suite.