Agiloft values customer feedback above all else, that’s why we’re thrilled to be ranked number one on Info-Tech’s Customer Experience Awards for ITSM software. Based entirely on customer reviews, this award ranked software features and vendor satisfaction, and our flexible Service Desk Suite won based on the
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Studies have shown that if a user interface isn’t optimized and easy to navigate, 79% of visitors will forgo the effort. Given this, it makes sense that organizations prioritize experience and intuitiveness when selecting a new enterprise solution. However, this can often leave other core functionalities off the table,
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$3.1 trillion — that’s the yearly cost of poor quality data in the US, according to Harvard Business Review. Given this harsh reality, enterprise software should be an easy sell. Here’s where it gets complicated. A recent survey indicates that “apathy seems to be the dominant feeling surrounding
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