Thanks to overwhelmingly positive customer reviews, SoftwareReviews named Agiloft’s flexible Service Desk Suite a Champion in its IT Service Management Emotional Footprint Awards. SoftwareReviews calculates their emotional footprint scores “across 26 dimensions of the…

Business software review service Capterra recently ranked Agiloft in the top five of their Top 20 Most Popular IT Service Management Software list. Capterra’s top 20 ITSM software list is based on total number…

Most business leaders know that managing customer relationships with a CRM system is a great way to keep your customers engaged. But how do you know what customer data to collect, and more importantly,…

Agiloft values customer feedback above all else, that’s why we’re thrilled to be ranked number one on Info-Tech’s Customer Experience Awards for ITSM software. Based entirely on customer reviews, this award ranked software features…

A couple of years ago, ISCorp needed help with its support desk software. The system was complex enough that the company needed to engage third-party developers to make any changes, making it costly and…

In recent years the UK government has doubled-down on its digital transformation, launching a Transformation Strategy with the goal of becoming a world leader in digital government. As a part of that effort, the…

Agiloft brought home some hardware from this year’s 16th Annual American Business Awards. One of our core values is client focus, so we’re especially proud that our Customer Success team won a Gold Stevie®…

Some associate pay-for-performance (PFP) with their most recent annual review; others with incentives for healthcare providers. The underlying concept is to affix tangible results to financial benefits. It has broad appeal because it is…

Agiloft is one of two vendors the Texas A&M University system has approved for standard IT service management. So, when Texas A&M International University (TAMIU) decided to replace its current help desk software with…

For most of us, spring release meant airborne pollen from plants or students out on a weeklong break from school. Agiloft’s spring release, however, is more exciting and noteworthy. We enhanced our feature-rich platform…

In the previous blog post, we began to consider what to look for when buying help desk and service desk software for your company. There are a lot of critical new features and functionality…

Don’t tempt fate by investing in help desk software without first properly researching available solutions. The results could be disastrous. Today’s economy is not as forgiving as it once was, enterprises need to make…

Forty-six percent of statistics are made up on the spot2. With the pressure to deliver metrics-based initiatives and numerical ROI, how can we ensure that we are evaluating the right performance data? In our…

The El Dorado Irrigation District (EID) excels at supplying water to the nearly 110,000 people in Northern California’s El Dorado County. Yet, the internal management of its IT service tickets was a trickier matter.…

If Agiloft’s Service Desk System were a student at California Polytechnic State University, she’d have completed her bachelors and doctorate—having lived on campus for a decade. She would be a master in prioritization, savvy…

We’re proud to announce that the Agiloft platform won a Gold Stevie® Award in in the 15th Annual American Business Awards, in the New Product or Service of the Year - Software - Platform…

A report has just come out in which Info-Tech Research Group evaluated the top 13 competitors in the service desk market: Agiloft, BMC FootPrints and Remedyforce, Freshservice, ManageEngine, Monitor 24-7, Quest KACE, Samanage, Servicenow…