Service Desk

Blog postings address ITSM technologies, service desk management, help desk software, and other areas related to ITSM and “best practice” customer and end user support.

Agiloft tops SoftwareReviews Emotional Footprint Awards for ITSM

Thanks to overwhelmingly positive customer reviews, SoftwareReviews named Agiloft’s flexible Service Desk Suite a Champion in its IT Service Management Emotional Footprint Awards. SoftwareReviews calculates their emotional footprint scores “across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the