Agiloft values customer feedback above all else, that’s why we’re thrilled to be ranked number one on Info-Tech’s Customer Experience Awards for ITSM software. Based entirely on customer reviews, this award ranked software features and vendor satisfaction, and our flexible Service Desk Suite won based on the
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In the previous blog post, we began to consider what to look for when buying help desk and service desk software for your company. There are a lot of critical new features and functionality to consider, so let’s dive right back into the discussion. What to look for and
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Don’t tempt fate by investing in help desk software without first properly researching available solutions. The results could be disastrous. Today’s economy is not as forgiving as it once was, enterprises need to make the right decision the first time. Committing to the wrong help desk software, customer
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“Succeeding in this fast-moving environment [IT Services industry] requires that firms understand the M&A market, its dynamics and the opportunities. But make no mistake: consolidation will continue.” No one knows this truth better than the team at TierPoint. Since 2014, the national IT services provider has experienced more
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The El Dorado Irrigation District (EID) excels at supplying water to the nearly 110,000 people in Northern California’s El Dorado County. Yet, the internal management of its IT service tickets was a trickier matter. The outdated service desk tool and manual methods its small IT team was employing
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