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In the world of IT, one of the biggest stories of 2019 has been the launch of ITIL 4. With some fundamental changes from ITIL 3, like the move from processes to practices and…

Thanks to overwhelmingly positive customer reviews, SoftwareReviews named Agiloft’s flexible Service Desk Suite a Champion in its IT Service Management Emotional Footprint Awards. SoftwareReviews calculates their emotional footprint scores “across 26 dimensions of the…

Nowadays, every organization is connected to the digital world. In order to safeguard against security threats, prevent data breaches, and protect sensitive information, companies must be aware of the top risks to IT security.…

Business software review service Capterra recently ranked Agiloft in the top five of their Top 20 Most Popular IT Service Management Software list. Capterra’s top 20 ITSM software list is based on total number…

Agiloft values customer feedback above all else, that’s why we’re thrilled to be ranked number one on Info-Tech’s Customer Experience Awards for ITSM software. Based entirely on customer reviews, this award ranked software features…

In the previous blog post, we began to consider what to look for when buying help desk and service desk software for your company. There are a lot of critical new features and functionality…

Don’t tempt fate by investing in help desk software without first properly researching available solutions. The results could be disastrous. Today’s economy is not as forgiving as it once was, enterprises need to make…

“Succeeding in this fast-moving environment [IT Services industry] requires that firms understand the M&A market, its dynamics and the opportunities. But make no mistake: consolidation will continue.”1 No one knows this truth better than…

The El Dorado Irrigation District (EID) excels at supplying water to the nearly 110,000 people in Northern California’s El Dorado County. Yet, the internal management of its IT service tickets was a trickier matter.…

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