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Mobile interface supports smartphones for CRM, Service Desk, and Workflow Applications
Redwood City, CA (PRWEB), January 6, 2010
EnterpriseWizard, Inc. today announced Release 4.0 of its flagship product, EnterpriseWizard, a web-based suite of Business Process Automation solutions that runs on cloud infrastructure. The new release adds a robust mobile interface that runs on a wide array of smart phones, including the new Google Nexus One, the Applie IPhone, and other Android-based phones.
EnterpriseWizard’s mobile interface allows users to access the system from anywhere at any time and respond to inquiries, generate reports and resolve issues using their smartphone said Colin Earl, CEO. With this release, customers get an even more robust and flexible solution that can be quickly and cost-effectively deployed and configured to meet their unique needs.
The mobile interface also gives EnterpriseWizard partners a feature advantage that they can sell to potential customers. Our CRM prospects want their salespeople to be able to easily access and update their leads without having to connect their laptop to the Internet or use an offline client that has to be manually synched. The new mobile interface gives them exactly what they want, and we’re delighted to be able to offer this to our customers, said Steve Chipman of Lexnet Consulting Group.
EnterpriseWizard Release 4.0 includes more than 35 updates and enhancements designed to help organizations automate complex custom business processes such as CRM, Service Desk, ITIL, and general Workflow Management in a matter of days. These include prebuilt integration with MS Exchange, Quickbooks, Outlook and Excel, an enhanced Business Rules engine, and report performance optimization for users with slow internet connections.
Excellent scalability and performance have long been hallmarks of EnterpriseWizard, and Release 4.0 sees significant improvements in both of these areas. EnterpriseWizard now handles creation of over 230,000 tickets per hour on hardware costing under $5,000, regardless of the number of logged in users or existing tickets.
Because EnterpriseWizard is a pure web application, customers can choose either a hosted SaaS application or to purchase and deploy the software behind their firewall if they need tight integration with sensitive back end systems. Customers who choose the SaaS solution can later move the system from the hosted server to an in-house server in under ten mouse clicks.
Companies can get a fully personalized demo of their toughest business processes and see exactly how EnterpriseWizard works for their specific needs. In addition, companies can sign up for a free 30-day trial so they can test drive the mobile interface and explore EnterpriseWizard’s new features on their own.