Agile Business Software, Help Desk Software, Service Desk Software | Agiloft :: Sales :: Privacy Policy

Hosting Privacy Statement

We are committed to your privacy. One of the ways in which we demonstrate this commitment is through the care we take to protect the privacy of information which we collect when we host your data on our servers.

While many of our customers choose to host our software products on their own servers, others use our hosting facilities.

This Hosting Privacy Policy Statement is directed to those of our customers who choose to host through us. Whenever the term "Customer Information" is used in this Statement, we mean information about your end users stored on our servers. When we use the term "Customer," we refer to the company that contracts with us for the hosted service. This privacy statement should be read in conjunction with the Hosted Service Level Agreement, which contains further provisions relating to Customer Information.

This Privacy Statement is directed at users of our hosted service. website. We have adopted a separate Statement Privacy for Website Visitors to address the privacy needs of visitors to our web site.

We install hosted customers' projects on our own servers located at the world class co-location facilities of XO Communications. Network details are provided here. The servers are held in locked banks and the facilities have security appropriate to protect our servers from unauthorized access.

We will never use Customer Information for the purposes of marketing to, or otherwise communicating directly with your end users. Nor will we ever provide Customer Information to any third party, unless we are required to do so in order to comply with the law. In short, we will never access Customer Information at all, unless specifically requested to do so by the Customer who owns that Customer Information to assist in troubleshooting some problem with the Hosted Service.

If you have any questions or concerns with respect to this Statement, please contact us.

Cookies

A cookie is a small text file containing a unique identification number that is transferred from a web server to the end user's browser, enabling the serving party to track the website activities of the end user. We do not issue any cookies which enable third parties to track the activities of your end users. Our software uses a cookie only to identify a user's login name so that the same user may login in more than one window of his/her desktop without using more than one user license.

Security

All hosted environments meet the following physical security requirements - Single point of entry to hosting areas; main access monitored with additional access for emergency purposes only; surveillance cameras in facility; access validation with biometric identity check; access only to persons on the Agiloft approved access list.

All hosted environments also meet the following electronic security conditions - login validation; secure SSH (encrypted) connections to access servers; servers running behind secure firewall.

One of the options we offer is Secure Socket Layer (SSL) encryption. If you provide your customers with access to the hosted project using SSL, all Customer Information transmitted over the internet will be encrypted.

All hosted data is backed up at least once in every 12 hours and sent to two separate sites for storage.

Agiloft imposes strict internal controls over those of its employees with access to Customer Information. Such access is granted only on a need to know basis.

Correction/Updating of Customer Information

Our software is configured to enable you to give your end users the means to access their own personal information for the purposes of deleting it, and/or correcting it.

European Safe Harbor Certification

We adhere to the Safe Harbor privacy principles issued by the U.S. Department of Commerce on July 21, 2000 and we are self-certified as a Safe Harbor organization.

Changes to Privacy Policy

Agiloft will update this policy from time to time. A "last revised" date will always be included on the bottom of the statement. To keep up-to-date with Agiloft's policy, please check this page periodically.

Contacting Us

If you have any questions about this Statement, or our practices as they affect the privacy of hosted data, please contact us.